Find your home, find your pace
Our Mission: Delivering Compassionate, Comprehensive Care for a Brighter Future
IPS Recovery stands as a beacon of hope for those battling substance misuse and mental health challenges. With over a decade of experience, we have effectively guided individuals towards lasting recovery and improved mental well-being. Our diverse team of experts utilizes evidence-based practices, tailored specifically to each client's unique needs.
Who We Are
IPS Recovery is a trusted rehabilitation clinic serving the North Texas area. We prioritize providing accessible, comprehensive care regardless of financial constraints. Our inclusive approach emphasizes collaboration, empowerment, and sustained recovery.
1. Medication-Assisted Treatment (MAT)
- Overcoming opioid dependence through medication and therapy.
- Buprenorphine & Naloxone treatment for pain-free recovery.
2. In-Person & Online Treatment
- Convenient access to care - both in-person and virtual sessions available.
- Individualized treatment plans tailored to client needs.
3. Intensive Outpatient Program (IOP)
- Structured, supportive environment to facilitate seamless reintegration.
- Learn coping skills and relapse prevention strategies.
4. Individualized Treatment
- Tailored treatment plans created in collaboration with clients.
- Access to diverse therapy options and medications.
5. Specialty Court Partnerships
- Collaborating with drug courts and agencies to provide comprehensive support.
6. Aftercare Treatment
- Continuing guidance and encouragement after treatment to maintain sobriety.
Find Your Path to Recovery
At IPS Recovery, we believe in empowering individuals to take control of their destinies. Our compassionate staff and experienced professionals are dedicated to supporting you throughout your journey. Contact us today and take the first step towards a healthier, more fulfilling life.
We are here to support you - every step of the way.Poor Customer Service
The majority of the reviews highlight the poor customer service provided by PSI. Many reviewers express frustration and disappointment with the lengthy hold times, unhelpful staff, and lack of communication.
Lack of Professionalism
Several reviewers mention encountering unprofessional staff, who seem more interested in enjoying their lunches than helping customers. One reviewer even reported being told to go to the emergency room rather than being provided with adequate assistance.
Inefficient Scheduling
The reviews suggest that the scheduling process is cumbersome and inefficient. Reviewers have reported being told to wait for extended periods of time, only to be transferred to another department or person who is unable to assist them.
Neglect of Responsibilities
One reviewer specifically calls out a staff member, Vera Sanchez, for neglecting her responsibilities and causing them to fall into crisis. Another reviewer expresses disappointment with the support advocate, stating that they are non-existent.
Job Application Issues
One reviewer had a negative experience applying for a job at PSI, stating that they were offered the job, only to be turned down a few days later without explanation.
Medication Issues
One reviewer, who is enrolled in a MAT program, had issues with receiving their medication in a timely manner. They reported waiting for several days, only to be told that the pharmacy had not been contacted and that they would have to wait further.
Emotional Distress
The reviews mention the emotional distress caused by PSI's poor customer service and lack of professionalism. One reviewer mentions feeling like they are not being taken seriously and that their mental health is being put at risk as a result.
Overall Reputation
The reviews suggest that PSI has a poor reputation for providing quality customer service and treatment. Reviewers advise others to seek treatment elsewhere and to be wary of the organization's claims.
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