Building Better Communities, We Get it Done!
Bay Area Property Services (BAPS) specializes in full-service community association management, serving Bay Area communities of all sizes, from 3 to 931. With our mottoes "Building Better Communities" and "We Get it Done!", our customer service department and teamwork are what separate us from other management companies in the Bay Area. From our front desk coordinator, to our fully staffed on-site accounting team, to our ever-growing certified management team, and to our specialized software, our personnel and service are unmatched.
Our Services
Our services include accounting, board member education, escrow department, maintenance and janitorial, mobile notary public, and vendor resources. We also offer services for developers, providing guidance and support throughout the construction and phasing process to the full completion of a brand new community. Our experienced team works closely with homeowners, board members, and developers to ensure that our services are tailored to meet the unique needs of each community.
Our Expertise
We manage communities of all sizes, from small condo complexes to large scale communities, including homeowner associations, condominium associations, co-ops, townhomes, planned unit communities, high-rise communities, and master-planned communities. Our team of experts has the knowledge and expertise to handle the unique challenges and nuances of each type of community.
Our Mission
At BAPS, our mission is to preserve and enhance property values by developing curb-appeal projects, directing preventative maintenance programs, following the reserve study, and enforcing the governing documents, which in turn creates a positive Homeowner/HOA experience. We strive to provide exceptional customer service, building trusted relationships with our clients, and creating a better living experience for homeowners.
About Our Team
Our team is led by President, Michael Dellinger Porter, Executive Vice President Lisa Triplett, and Executive Vice President Kim Flickner. Our executive team has years of experience in community association management, and our dedicated staff is committed to providing exceptional customer service and tailored solutions to meet the unique needs of each community.
Poor Management and Customer Service
The reviews highlight several instances of poor management and customer service by Bay Area Property Services (BAPS). Many reviewers express frustration with the company's lack of responsiveness, incompetence, and unprofessional behavior. Several reviewers mention that they have had to constantly follow up with the company to resolve issues, only to be met with delays or a lack of response.
Communication Issues
Several reviewers mention issues with communication, including emails and phone calls going unanswered or messages not being returned. Some reviewers express frustration with the company's practice of sending "courtesy notices" to homeowners, which are charged as an additional fee. This has led to confusion and financial issues for some homeowners.
Inconsistent Services and Late Fees
Reviewers also mention inconsistent services and issues with late fees. Some reviewers have been charged late fees without proper notification or explanation. The company's handling of structural issues at a condominium building is also a concern, with some reviewers feeling that the company waited too long to address the problem.
Lack of Professionalism
Some reviewers express disappointment with the company's lack of professionalism, citing rude or arrogant behavior from staff members. This has led to a negative experience for homeowners and a loss of trust in the company.
One Positive Review
While most reviews are negative, one reviewer, Lester Friedman, has a positive experience with the company, mentioning that they have managed several properties well and provided good customer service.
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