Worldlink Integration Group

Our Company

At Worldlink Integration Group, we are a leading provider of technology deployment services, with a specific focus on the retail, restaurant, and grocery sectors. Our headquarters is located in Lake Forest, California, with remote offices strategically placed across the country. Our team of experts is committed to delivering exceptional services, exceeding client expectations, and providing a world-class experience.

Our Mission

Our mission is to be anticipatory problem solvers for retailers and partners dedicated to the success and happiness of their customers, associates, and the consumer experience. We are committed to being flexible, accountable, and responsive to all installation and support needs while maintaining a fair price and prioritizing our clients' best interests.

Our Promise

In an IT world plagued by inconsistent vendor performance, poor communications, and questionable motives, we promise to give you a better experience. At Worldlink, we are committed to being a true partner at every level, with a focus on teamwork, trust, honesty, integrity, and respect for all. We measure our success by our clients' satisfaction, making recommendations based on their best interests.

Our Values

We operate with the following values:

• Passionate: We are passionate about the consumer experience, our team, and our clients.
• Teamwork: We believe in working together as a team to achieve outstanding results.
• Trust: We build trust from crew to customer, ensuring every interaction is honest and transparent.
• Integrity: We drive our commitments with integrity, ensuring our actions align with our words.
• Respect: We treat all individuals with respect and dignity, without judgment.

Meet Our Leadership Team

Our leadership team consists of experienced professionals who have mastered the art of technology deployment. They are:

• John Fecteau, CEO
• Zach Fecteau, VP of Client Services
• Karen Quinn, VP of Operations
• John Hickey, Solutions Architect
• Brian Holland, Business Development
• Rusty Stevens, Client Services Manager
• Theresa Parker, Project Manager
• Suman Das, Project Manager
• Anitesh Sarkar, Project Manager

Our Services

We offer a range of services, including:

• New Equipment Installation: Get your hands on the latest in-store tech to pave the way for better efficiency, convenience, and a modern customer experience.
• Equipment Maintenance: Outdated tech results in costly breakdowns and security breaches. We help keep your equipment running at full speed.
• Tech Refresh & Upgrades: Speed up painful checkout processes and delight consumers by staying on top of the latest in-store technology.
• Staging & Integration: From kitting and configuration to inventory tracking, we ensure your entire process is designed to save you time and money.
• Logistics: Forget the headaches of traditional IT projects. We handle the details to ensure you stay functional during any tech transition.
• Project Management: Keep projects on schedule and on budget with a team of world-class deployment specialists and technicians in your corner.

Why Choose Worldlink?

We are committed to giving you a better experience. With over 30,000 tech upgrades, 6,000 store openings, and 40,000 locations serviced to date, we have a proven track record of exceeding expectations on regional and enterprise-wide projects. Our customer satisfaction rate is over 95%, and our operational success rate is 99.7%.

Join the Worldlink Family

Let us take you to the next level. Contact us today to learn more about how we can help you improve cross-store communication, expand into new locations, prevent costly technology failures, refresh outdated systems, and enhance the customer experience.