Who We Are
BayPort Credit Union is a community-driven financial institution proudly serving the Hampton Roads area in Virginia. Founded on the principles of inclusivity, financial education, and personalized service, we exist to empower people to achieve their financial goals and live healthier lives. Since our beginnings in 1952, we have grown into a trusted partner for over 148,000 members, offering a comprehensive range of financial services with a personalized touch.
Our Mission
Our mission is to be your trusted partner in achieving financial success. We offer a variety of tailored products and services designed to meet your unique needs and aspirations. We believe in empowering our members through financial education, guidance, and personalized support to help them make informed financial decisions.
What Sets Us Apart
As a community-owned financial institution, we are driven by the needs of our members. We listen carefully to your concerns, understand your financial goals, and work collaboratively to find solutions that meet your unique circumstances.
Our core values guide our actions:
- Community Focus: We are committed to serving the diverse needs of our community through tailored financial services and active involvement in local initiatives.
- Financial Empowerment: We believe in providing accessible and educational resources to help our members achieve financial stability and make informed financial decisions.
- Personalized Service: We treat every member with respect and provide personalized attention to their financial needs.
- Shared Growth: We thrive on building strong relationships with our members and fostering a sense of shared ownership in our community.
Our Services
BayPort Credit Union offers a diverse range of financial services, including:
- Personal Banking: Checking and savings accounts, credit cards, personal loans, mortgage loans, and vehicle loans.
- Business Banking: Business checking and savings accounts, term loans, and merchant services.
- Wealth Management: Investments, retirement planning, and insurance.
- Digital Banking: Online and mobile banking, peer-to-peer payments, and secure online document management.
Join Us Today
At BayPort Credit Union, we are dedicated to providing our members with exceptional service and empowering them to achieve their financial goals.
If you live, work, worship, volunteer, or attend school in the Hampton Roads area, you are eligible to join our strong and supportive community.
Poor Customer Service Experience
The reviewer, Alexis Davis, shares a negative experience with the bank's process for handling fraudulent transactions. According to the review, the bank denied a temporary credit to the account holder, making it difficult for them to access their funds while the dispute is ongoing. Alexis mentions that their situation has been ongoing for 2 weeks, with no resolution in sight.
Lack of Temporary Credit
The reviewer expresses surprise and frustration that the bank does not offer a temporary credit while fraudulent transactions are being disputed, which is a common practice at other banks. This lack of flexibility has caused inconvenience to the account holder, leading to a poor experience with the bank.
Confusion and Frustration
Alexis's frustration is palpable in the review, highlighting the importance of effective customer service and timely resolution in financial institutions. The reviewer's criticism of the bank's process serves as a warning to others who may face similar situations.
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