Where Every Journey Begins with a Personal Touch. Let Us Plan Yours!
American Partners Federal Credit Union is a member-owned financial institution committed to empowering its members to achieve financial freedom through personalized service and innovative solutions. Founded in 1975, we have grown to serve over 50,000 members across North Carolina, Virginia, and beyond.
Our Vision
Our vision is to be the leading financial institution in our communities, empowering members to reach their full financial potential.
Our Values
- People helping people: We believe in the power of shared success and are dedicated to serving the needs of our members.
- Integrity: We uphold the highest ethical standards and maintain transparency in all our operations.
- Financial growth: We strive to provide competitive rates and innovative products that meet the diverse financial goals of our members.
- Community involvement: We actively support and contribute to the communities we serve.
Personal Banking
- Convenient online and mobile banking services
- Competitive deposit and savings accounts
- Flexible loan options for various needs
- Credit card and debit card services
- Personalized financial guidance
Business Services
- Dedicated Business Checking and Savings accounts
- Business loans and credit card solutions
- Treasury management services
- Specialized financial planning and consultation
Community Involvement
- Active involvement in local organizations and events
- Financial education programs and workshops
- Partnerships with community organizations to support financial wellness
Our Commitment
We are committed to:
- Providing personalized and responsive customer service
- Offering competitive rates and innovative products
- Empowering our members to take control of their financial well-being
- Contributing to the economic growth of our communities
Join American Partners Federal Credit Union and experience the Credit Union Difference!
Inaccurate Information and Difficulty
The reviews for this credit union are mostly negative, with several customers expressing frustration with inaccurate information and difficulty in resolving issues. The staff is described as incompetent, unhelpful, and rude, leading to disappointing experiences.
Incompetent Staff and Credit Issues
Customers have reported difficulty in resolving credit issues, such as overdrafts, despite repeatedly signing papers and following up with the bank. In one instance, information was stolen and a large sum of money was taken from the customer's account. The 800-number staff was described as unhelpful and uncooperative.
Positive Experiences Contrasted with Negatives
On the other hand, a few customers have reported positive experiences with the credit union. They have praised the staff, particularly Jennifer, for being friendly, helpful, and willing to work with them to find solutions. These customers have also appreciated the credit union's assistance in financial situations.
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