Business Details
14 Years
experience
Emergency
services
Trusted Property Management Services in Missoula, MT
Rent Smart Property Management was founded in April 2012 by Tom and Mary Hurd with a mission to revolutionize property management through innovative solutions and personalized service. Based in Missoula, Montana, we specialize in managing select residential properties, including single-family homes, duplexes, condos, and apartments. Our boutique-style approach prioritizes quality over quantity, ensuring each client receives tailored attention and exceptional service. With nearly 30 years of combined experience in real estate investment, we manage properties as if they were our own, leveraging advanced technology to streamline processes for landlords and tenants alike.Our team holds memberships in professional organizations like the National Association of Residential Property Managers, staying ahead of industry trends to deliver results. We differentiate ourselves through rigorous tenant screening, proactive maintenance strategies, and a commitment to transparency. Our technology-driven platform enables seamless online transactions, self-showings, and 24/7 communication, while our local market expertise ensures properties remain competitive. By focusing on long-term relationships and ethical practices, we aim to be the trusted partner for property owners and renters in Missoula and surrounding areas.
Services
Property Management
Rental Valuation
Tenant Screening
Maintenance Coordination
Marketing Services
Lease Enforcement
Move-In/Move-Out Inspections
Financial Reporting
Pet Screening
Emergency Services
Details
- Year established: 2012
Highlights and features
- 30 years of combined experience in residential property management.
- Boutique-style service with personalized attention to each property.
- 24/7 emergency maintenance dispatch for tenant issues.
- Advanced technology for online applications, payments, and showings.
- 87% average security deposit refund rate demonstrating tenant quality.
Services
Property Management
We offer comprehensive property management services including marketing, tenant screening, lease enforcement, and financial reporting. Our proactive approach ensures properties remain well-maintained and profitable while minimizing owner involvement. With local market expertise and technology-driven solutions, we handle day-to-day operations efficiently.
Tenant Screening
Our rigorous screening process evaluates credit history, rental background, and income verification to identify qualified tenants. We use third-party tools for criminal checks and pet assessments, maintaining an 87% security deposit refund rate. This ensures property protection and reliable rental income for owners.
Maintenance Coordination
We manage all maintenance requests through an online portal, coordinating vendors for timely repairs. Emergency services operate 24/7, while routine issues are resolved promptly. Our systems track work orders to ensure quality completion and tenant satisfaction without unnecessary owner expenses.
Rental Valuation
Our market analysis combines historical data and property inspections to determine optimal rent. We evaluate square footage, amenities, and location factors to maximize returns. Owners receive detailed reports to set competitive pricing that attracts quality tenants while ensuring profitability.
Marketing Services
We utilize professional photography, video tours, and online advertising to showcase properties. Our social media presence targets pet-friendly renters, while self-showing technology increases visibility. This multi-channel approach reduces vacancy periods and secures qualified tenants quickly.
People
Tom Hurd
Co-Founder, Property Manager
With nearly 30 years of real estate experience, Tom Hurd co-founded Rent Smart Property Management to deliver innovative property solutions. He oversees maintenance operations and strategic growth, leveraging his technical expertise to ensure property functionality and client satisfaction.
Mary Hurd
Co-Founder, Operations Manager
Mary Hurd co-founded Rent Smart Property Management and manages daily operations. Her focus on efficiency and backend processes ensures smooth business functions while maintaining high service standards for property owners and tenants alike.
Abby Key
Property Manager
Abby Key handles day-to-day property management, ensuring tenant satisfaction and operational efficiency. She coordinates maintenance, collects rents, and resolves property issues promptly, maintaining the company's commitment to quality service and property profitability.
Mary Boyle
Property Manager
Mary Boyle manages administrative operations and supports tenant acquisition efforts. As a licensed property manager, she focuses on leasing, inspections, and providing exceptional support to both residents and property owners in Missoula's rental market.
Questions
What services do you offer for property owners?
We provide full-service management including marketing, tenant screening, lease enforcement, maintenance coordination, financial reporting, and 24/7 emergency support to maximize your investment returns.
How do you determine rental pricing?
Our pricing analysis combines market data, property inspections, and historical trends to set competitive rates that maximize returns while ensuring quick tenant placement.
What tenant screening criteria do you use?
We evaluate credit history (min. 600 score), income (3x rent), rental history, criminal background checks, and pet suitability through third-party verification systems.
Can owners meet their tenants directly?
No, we maintain professional boundaries to ensure compliance with housing laws and protect both parties' interests while handling all communication and management tasks.
How are maintenance requests handled?
Tenants submit requests through our online portal, which we triage before dispatching vendors. Emergency services operate 24/7 with cost-saving protocols to prevent unnecessary expenses.
Do you allow pet-friendly rentals?
Yes, we encourage pet-friendly properties as they attract quality tenants. All pets undergo third-party screening, with additional deposits and rent applying based on breed and size.
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