We create Fireplaces that Ignite Memories
At TN Fireplace & Chimney, we pride ourselves on providing top-notch chimney and fireplace services to our neighbors in Knoxville, Tennessee, and the surrounding areas. For over a decade, we have been dedicated to helping homeowners like you maintain a safe, warm, and cozy living space. Our team of experienced and certified chimney sweeps have undergone rigorous testing to ensure they have the knowledge and skills to provide you with exceptional service.
Our Story
As a locally owned and operated company, we understand the importance of building strong relationships with our customers. We take pride in being a family-owned business, and our values reflect this. We are committed to delivering exceptional service, ensuring that every interaction you have with us is positive and memorable. Our commitment to quality and customer satisfaction has earned us the 2022 Pinnacle Small Business Excellence Award.
Our Services
At TN Fireplace & Chimney, we offer a wide range of chimney and fireplace services to ensure your home is warm, safe, and cozy. Some of our services include:
- Chimney inspections and cleanings
- Chimney relining
- Fireplace construction and installation
- Gas services
- Fireplace remodeling
- Leaky chimney repairs
- Masonry repairs and stucco/concrete work
- Custom chimney caps and chase covers
Why Choose Us?
At TN Fireplace & Chimney, we believe that our commitment to customer satisfaction sets us apart from other chimney and fireplace companies. Our team of certified and licensed professionals is dedicated to providing you with the highest level of service. We understand that our customers expect more than just a job well done - they expect a positive experience. We strive to deliver exceptional service, ensuring that every interaction you have with us is positive and memorable.
Invalid Operations and Unfulfilled Promises
Several customers have expressed extreme dissatisfaction with TN Fireplace and Chimney's services. The company has been accused of making false promises, failing to complete work, and disregarding warranty obligations.
Disorganization and Lack of Communication
Tina Clark and Terry Tj Jones both mentioned being misled about the scope of work or the progress of their projects. Shannon Wright and Tcr experienced long delays in their services, with no updates or explanations provided. Christina Wright's chimney still leaks after multiple visits from the company.
Poor Quality of Work
Shannon Wright expressed frustration with the company's work, including the detection of a waterfall in her fireplace. Tcr described a poorly installed fireplace and chimney, with sloppy and unlevel brickwork, and a chimney cap that holds water. Christina Wright's chimney still leaks despite repeated attempts to fix it.
No Accountability
The company seems to lack accountability for their mistakes. Shannon Wright and Tcr faced difficulty getting in touch with the company to report issues and request repairs. Christina Wright's experience with the company's unwillingness to return calls or address her concerns is particularly egregious.
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