Business Details
13 Years
experience
Expert TV & Home Theater Installation Services
Founded in 2013 by former Circuit City Firedog associates, Install Heroes was established to fill the void left by the closure of major electronics service providers. Our team brings decades of combined experience in consumer electronics integration and repair, specializing in TV installation, home theater setup, and computer services. We operate with a clear philosophy: customers should maximize their technology investments without fear or frustration. Our technicians hold industry certifications including CompTIA A+, ensuring technical proficiency while maintaining personalized service.With a focus on Knoxville and surrounding areas, we deliver both in-home and remote support solutions tailored to individual and business needs. Our approach combines technical expertise with transparent pricing and customer education, ensuring clients understand their equipment long after installation. We maintain strict quality control through direct technician management, never outsourcing work to third parties. This commitment to service excellence has earned us consistent positive feedback from residential and commercial clients across East Tennessee.
Services
TV Wall Mounting
Home Theater Setup
PC Repair
Remote PC Support
Data Backup
Wireless Network Installation
Speaker Installation
Virus Removal
Hardware Upgrades
Cable Management
Details
- Year established: 2013
Highlights and features
- Certified technicians with 8+ years experience
- Transparent pricing with no hidden fees
- Locally owned serving East Tennessee communities
- Guaranteed satisfaction on all installation services
- Direct technician management - no third-party contractors
Associations and certifications
- CompTIA A+
What people say
Superior work
Great job
Very professional
Prompt service
Exceeded expectations
Services
TV Wall Mounting
Professional TV mounting services for flat-screen televisions up to 75 inches. Our technicians securely install TVs on walls or above fireplaces while managing cable concealment. We offer basic and premium options with pricing starting at $100 for smaller screens and $200 for larger models. All installations include remote control consolidation and wire management for optimal aesthetics.
Home Theater Setup
Comprehensive home theater installation including speaker placement, surround sound configuration, and component integration. Our premium service packages include in-wall wiring, ceiling speaker mounting, and complete system automation. Prices range from $200 for basic setups to $850 for full custom installations with multi-room audio capabilities and advanced remote control programming.
PC Repair
Complete computer repair and maintenance solutions for hardware and software issues. Services include virus removal, data backup, component upgrades, and operating system restoration. Diagnostic services start at $50 with repair packages ranging from $100 to $200 depending on complexity. We also offer ongoing maintenance plans for continued system optimization.
Remote PC Support
Remote computer assistance for software issues, system optimization, and network configuration. Our Heroes On Demand service provides immediate access to certified technicians through secure remote connections. Basic plans start at $50/month with unlimited support options available. Emergency remote sessions can be scheduled separately at $50 per session.
Wireless Network Setup
Professional wireless network configuration for residential and small business environments. Our technicians optimize router placement, implement security protocols, and ensure seamless device connectivity. Basic network setup starts at $75 while premium packages at $125 include multi-device configuration and network performance optimization for complex home entertainment systems.
People
Adam Lee
Owner & Lead Technician
Adam Lee founded Install Heroes after eight years in graphic design and computer repair. Certified by CompTIA A+, he specializes in consumer electronics integration and holds an Associate's degree in Website Development from Fountainhead College of Technology. With over a decade of customer service experience, he focuses on personalized technology solutions.
Questions
What areas do you service?
We primarily serve Knoxville, TN and surrounding areas including Gatlinburg and Sevierville. Our standard service radius covers most East Tennessee locations within 30 miles of Knoxville.
Do you offer emergency repair services?
While we don't provide 24/7 emergency services, we prioritize urgent requests and often accommodate same-day appointments for critical computer issues affecting business operations.
Can you install systems in RVs?
Yes, we've successfully completed home theater installations in RVs. Our technicians adapt standard installation techniques to mobile environments while ensuring equipment security and proper electrical connections.
Do you sell equipment?
We don't operate as a retail store but can recommend appropriate equipment for your needs. Customers typically purchase components separately and we install existing equipment at no additional charge.
What payment methods do you accept?
We accept cash, major credit cards, and electronic transfers. Payment terms for business clients can be arranged upon request. All payments are due upon service completion unless otherwise agreed.
Do you guarantee your work?
We stand by our service quality and will return to resolve any issues related to our workmanship at no additional charge. Specific warranty terms apply to different service categories.
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