Business Details
8 Years
experience
Emergency
services
Managed IT Services in Knoxville, TN
Founded in 2018, Roo Tech Services is a full-solution IT provider based in Knoxville, Tennessee. Our company specializes in delivering enterprise-grade IT solutions tailored to small and medium businesses through both onsite and remote support. With over two decades of combined IT experience from our leadership team, we focus on proactive monitoring, robust cybersecurity, and customized technology strategies. Our services include fully managed IT operations, business consulting, and la carte technical solutions designed to meet unique organizational needs. As a U.S. Marine Corps Veteran-led business, we emphasize precision, adaptability, and forward-thinking approaches to technology management. We serve local clients in Knoxville and surrounding areas while offering remote support nationwide through strategic partnerships.Our layered security approach combines next-generation firewalls, endpoint protection, and user threat prevention to safeguard client operations. By prioritizing predictable pricing models and 24/7 support availability, we help businesses minimize downtime and focus on growth. Our technical expertise spans network administration, cloud migration, data backup, and cybersecurity frameworks that evolve with emerging threats. Through personalized service plans and a commitment to continuous improvement, we position ourselves as an extension of our clients' internal teams.
Services
Managed IT Services
IT Consulting
Custom IT Solutions
Network Security
Endpoint Protection
Cybersecurity Training
Data Backup & Recovery
Firewall Management
VoIP Support
Hardware Installation
Details
- Year established: 2018
Highlights and features
- We provide 24/7 proactive IT monitoring and threat detection
- Our cybersecurity framework includes layered network and endpoint protection
- Veteran-led team with 20+ years of enterprise IT experience
- Customizable service plans for businesses of all sizes
- Nationwide remote support with local Knoxville presence
Services
Managed IT Services
Our comprehensive managed IT services provide continuous monitoring and maintenance of business technology infrastructure. This includes proactive system updates, security threat detection, and performance optimization delivered through remote and onsite support. Clients benefit from predictable costs, reduced downtime, and access to certified IT professionals available 24/7 to address technical challenges.
Network Security
We implement multi-layered network security solutions featuring next-generation firewalls, intrusion prevention, and real-time threat monitoring. Our approach combines hardware protection with software-based security protocols to defend against malware, phishing, and unauthorized access. Regular vulnerability assessments ensure client networks remain protected against evolving cyber threats.
Endpoint Protection
Our endpoint protection service secures all company devices through continuous monitoring, automated threat response, and data encryption. Features include ransomware prevention, antivirus management, and backup solutions that protect against data loss. The service integrates with our security operations center for immediate incident response and system recovery.
IT Consulting
We offer expert IT consulting to help businesses optimize their technology infrastructure and security protocols. Services include system audits, cloud migration planning, and cybersecurity framework development tailored to organizational needs. Our consultants provide strategic guidance for both short-term projects and long-term technology roadmaps.
Custom IT Solutions
Our custom IT solutions allow businesses to select specific services matching their unique requirements. Options include standalone security implementations, hardware upgrades, and project-based technical support. This flexible approach accommodates varying budgets while ensuring access to enterprise-level technology expertise.
People
Shannon Jones
Founder and CEO
Shannon Jones brings 20+ years of enterprise IT experience to Roo Tech Services. As a U.S. Marine Corps Veteran, he applies military precision to business technology solutions. He established Roo Tech Services in 2018 to provide accessible enterprise-grade IT support to small and medium businesses.
Questions
What IT services do you specialize in?
We specialize in managed IT services, network security, endpoint protection, cybersecurity training, and custom IT solutions for small to medium businesses.
Do you offer 24/7 technical support?
Yes, our services include 24/7 monitoring and immediate response to critical IT issues through our security operations center.
Can you support businesses outside Knoxville?
We provide remote IT support nationwide while maintaining local service capabilities in Knoxville and surrounding areas.
How do you handle cybersecurity threats?
We use a layered security approach combining next-gen firewalls, endpoint detection, and continuous monitoring to prevent and respond to cyber threats.
What pricing models do you offer?
We provide predictable monthly pricing for managed services with customizable plans and à la carte options for specific technical needs.
Do you work with existing IT teams?
Yes, we offer co-managed IT services that complement in-house teams with additional expertise and 24/7 support coverage.
