Business Details
35 Years
experience
Emergency
services
Your Insurance Agency's IT Partner
SMART Services has been delivering strategic IT solutions to independent insurance agencies since 1991. Our team of certified professionals brings decades of combined experience in network infrastructure, cybersecurity, and cloud technologies tailored specifically to the insurance industry. We specialize in proactive monitoring and management services that minimize downtime while maximizing operational efficiency. Our proprietary S.M.A.R.T. Services framework ensures 24/7 network reliability through continuous maintenance and rapid issue resolution.We maintain partnerships with leading technology providers to deliver enterprise-grade solutions at cost-effective rates for small to mid-sized agencies. Our commitment to client success is demonstrated through personalized service, transparent communication, and ongoing technology education. With data centers in multiple locations, we provide robust disaster recovery capabilities and redundant backup systems to protect critical business operations.
Services
Cloud Solutions
Network Monitoring
Data Backup
Spam Protection
VoIP Systems
Mobile Security
IT Assessments
CIO Consulting
Disaster Recovery
Server Management
Details
- Year established: 1991
Highlights and features
- 24/7 proactive network monitoring since 1991
- Insurance-specific IT solutions from industry experts
- Flat-rate pricing with no hidden fees
- 99.9% spam blocking with email continuity
- Redundant cloud backups across three locations
What people say
Proactive support
24/7 reliability
Expert team
Cost-effective solutions
Seamless cloud transition
Services
Cloud Solutions
Our myAGENCYcloud solution provides complete IT infrastructure hosted in secure data centers. This includes virtual desktops, server management, and productivity applications that allow agencies to focus on client services while we handle technology maintenance. The cloud platform integrates with existing agency management systems and includes 24/7 support.
Network Monitoring
myAGENCYcare offers proactive network monitoring and management that identifies potential issues before they cause downtime. Our technicians continuously track system performance metrics and apply updates to maintain optimal network health. This service includes remote and on-site support for hardware and software issues.
Data Backup
myAGENCYbackup provides automated data protection with hourly backups stored in three geographically separated locations. The system includes a physical backup device at client locations and cloud storage on both coasts. In case of failure, the backup unit can temporarily replace servers while maintaining business continuity.
Spam Protection
myAGENCYmaildefense blocks over 99% of spam using 20+ filtering layers while maintaining low false-positive rates. The solution includes email continuity during outages and optional encryption for compliance. Quarantined messages are reviewed daily to ensure no legitimate emails are missed.
VoIP Systems
Our VoIP phone systems offer cost savings of 30-50% compared to traditional phone services. Features include mobile integration, virtual extensions, and call management tools. The cloud-based platform eliminates the need for physical phone lines while maintaining call quality through existing network infrastructure.
People
Jerry Fetty
Founder and CEO
Jerry Fetty has over 30 years of IT experience specializing in insurance technology. He holds multiple industry certifications including CompTIA CDIA+, Cisco CCNA, and Microsoft MCP. As a recognized speaker and author, he has implemented thousands of successful system upgrades for insurance agencies nationwide.
Questions
What IT services do you offer for insurance agencies?
We provide cloud solutions, network monitoring, data backup, spam protection, VoIP systems, mobile security, and strategic IT assessments specifically tailored to independent insurance agencies.
How do you handle emergency IT issues?
Our 24/7 monitoring system proactively identifies and resolves issues before they impact operations. For urgent matters, our U.S.-based help desk provides immediate support with on-site technicians available when needed.
What makes your cloud solution different?
myAGENCYcloud includes virtual desktops, server management, and productivity tools with built-in redundancy across three data centers. We maintain physical infrastructure at client locations for immediate failover capabilities.
How do you ensure data security?
We implement multi-layered security including 20+ spam filters, content control, hardware firewalls, and encrypted backups. Our systems undergo continuous monitoring with regular security updates applied proactively.
Can you support existing IT infrastructure?
Yes, we offer supplemental IT services that integrate with current internal teams. Our monitoring and maintenance services work alongside existing IT staff to reduce their workload and improve system reliability.
What service areas do you cover?
We primarily serve independent insurance agencies in Michigan, Ohio, and Indiana with remote support capabilities available nationwide through our cloud-based service platform.
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