Business Details
22 Years
experience
Emergency
services
Your Trusted IT Support Partner in Novi, MI
Founded in 2004, KML Computer Services has established itself as a trusted provider of comprehensive IT solutions for businesses across diverse industries. Our approach centers on understanding each client's unique operational needs to deliver tailored technology strategies that enhance efficiency and profitability. With offices in Novi, Michigan, and Bluffton, South Carolina, we serve clients nationwide through remote support while maintaining a strong local presence in key markets. Our team of certified professionals brings decades of combined experience in managed IT services, cybersecurity, and technology consulting. We prioritize proactive system monitoring and maintenance to minimize downtime while ensuring robust data protection through advanced backup and disaster recovery solutions.Our commitment to transparency is reflected in our straightforward pricing models with no hidden fees. By staying at the forefront of emerging technologies, we help clients implement future-proof solutions that scale with their business growth. Our client-centric philosophy emphasizes long-term partnerships built on reliability, technical expertise, and personalized service. This approach has earned us enduring relationships with businesses ranging from small startups to large enterprises across healthcare, finance, and professional services sectors.
Services
Fully Managed IT
Co-Managed IT
Cybersecurity
IT Helpdesk
VoIP Solutions
Details
- Year established: 2004
Highlights and features
- 20+ Years of Proven Success in IT Services
- Transparent Pricing & No Hidden Costs
- Fast, Local Support with Nationwide Reach
- Certified IT Experts with Security Focus
- Proactive Problem Prevention & Strategic Planning
What people say
Excellent support
Quick response times
Trustworthy
Proactive team
Knowledgeable technicians
Services
Fully Managed IT
Our Fully Managed IT services provide comprehensive infrastructure oversight including 24/7 monitoring, server maintenance, and cybersecurity protection. We handle all aspects of your technology environment to ensure optimal performance while implementing proactive measures that prevent potential issues before they impact operations. Our team delivers strategic IT planning and cloud integration solutions that scale with business growth while maintaining strict compliance with industry regulations like HIPAA and PCI standards.
Cybersecurity
KML's Cybersecurity solutions feature 24/7 threat detection, endpoint protection, and compliance management tailored to SMB needs. We implement advanced security measures including vulnerability assessments, data encryption, and multi-factor authentication while providing ongoing security awareness training for employees. Our services ensure businesses maintain continuous protection against evolving cyber threats through real-time monitoring and rapid incident response protocols.
IT Helpdesk
Our IT Helpdesk offers 24/7 remote and on-site technical support with rapid response times for hardware/software issues and network connectivity problems. The service includes proactive system monitoring, ticketing system management, and personalized support tailored to specific business requirements. Certified technicians handle everything from device setup to malware removal while providing detailed service reports for ongoing system optimization.
Co-Managed IT
Co-Managed IT services combine our expertise with existing in-house teams to enhance technical capabilities and fill skill gaps. We provide strategic IT consulting, server virtualization, and disaster recovery planning while offering supplemental support during peak periods or complex projects. This collaborative approach ensures businesses benefit from expanded resources without the cost of full-time hires.
VoIP Solutions
Our VoIP solutions deliver enterprise-grade communication systems with features like call routing, voicemail-to-email, and mobile integration. We provide complete management from initial setup through ongoing maintenance while ensuring high-quality voice communication and secure encrypted transmissions. The service includes seamless integration with Microsoft 365 and Teams for unified collaboration across remote and hybrid work environments.
People
Mark Rossi
President & Operations Manager
With over 18 years leading KML Computer Services, Mark oversees daily operations while maintaining direct client relationships. His strategic vision has driven the company's expansion from a local Michigan business to a nationwide service provider while maintaining personalized attention to client needs.
Dan Williams
Network Engineer
Certified network specialist with expertise in designing and maintaining secure IT infrastructures. Dan plays key role in implementing network solutions that optimize performance while ensuring robust security protections for client systems across multiple industries.
Dan Hight
Director of Managed Services
Leading the managed services division, Dan oversees proactive system monitoring and cybersecurity implementations. He brings specialized expertise in ransomware prevention and data recovery solutions that protect client operations from emerging cyber threats.
John Lilienthal
Infrastructure Engineer
Infrastructure specialist focused on server management and cloud integration solutions. John works closely with clients to develop scalable technology frameworks that support business growth while maintaining optimal system performance and security standards.
Kevin P. Johnson
Customer Success Manager
Kevin ensures client satisfaction through proactive service coordination and relationship management. He serves as primary point of contact for account strategy while maintaining deep understanding of client business needs to optimize technology solutions.
Questions
What IT services does KML Computer Services offer?
We provide fully managed IT, co-managed IT, cybersecurity solutions, IT helpdesk support, VoIP phone systems, and low-voltage data cabling services tailored to business needs.
Do you support businesses outside Michigan and South Carolina?
Yes, we offer virtual support nationwide with on-site services available in our local regions while maintaining remote capabilities across all locations.
How does KML handle cybersecurity threats?
Our cybersecurity services include 24/7 threat monitoring, vulnerability assessments, data encryption, and employee security training to prevent and respond to cyber attacks.
What response times can I expect for IT support?
We guarantee rapid response times with 24/7 availability, typically resolving issues remotely while dispatching technicians for on-site needs within our service regions.
Can you help with HIPAA and PCI compliance?
Yes, our cybersecurity services include specific compliance management solutions for HIPAA, PCI, and other industry regulations through tailored security implementations.
Do you work with both small businesses and large enterprises?
We serve businesses of all sizes, from startups to established enterprises, with scalable solutions that match each organization's specific technology requirements.
