Get Help Now and Let Us Give You a Fresh Start!
At 911 Restoration of Virginia Beach, we are a team of dedicated professionals committed to providing top-notch water damage restoration services to homeowners and business owners in Virginia Beach and the surrounding areas. Our team is fully equipped to handle a wide range of water damage-related issues, from water extraction and drying to mold removal and sanitization. With our 24/7 emergency services, you can rest assured that we will be there to help you in your time of need.
Our Services
Our comprehensive water damage restoration services include:
- Water Damage Restoration
- Sewage Backup Cleanup
- Mold Removal
- Fire and Smoke Damage Restoration
- Disaster Restoration
- Sanitization Services
- Commercial Property Restoration
Our team of IICRC-certified technicians undergoes comprehensive training to ensure that we stay up-to-date with the latest protocols set by the CDC and EPA, ensuring full compliance while delivering exceptional services.
Our Mission
At 911 Restoration of Virginia Beach, our mission is to provide the highest level of customer service and satisfaction. We strive to be the go-to company for all your water damage restoration needs, offering a fresh start to homeowners and business owners alike. We understand the importance of prompt response, and our team is available 24/7 to ensure that you receive swift attention and restoration.
Why Choose Us
By choosing 911 Restoration of Virginia Beach, you can expect:
- 24/7 emergency response
- Free visual inspections for property owners
- Expert mold removal services
- Comprehensive sanitization services
- Direct insurance billing for convenience
- Reconstruction and renovation services
With our expertise, equipment, and dedication to customer satisfaction, you can trust that your property is in good hands.
Disappointing Experiences
One reviewer had a very disappointing experience with this business, citing issues with communication, false advertising, and unexpected fees. They reported having to reschedule their appointment twice and received a text request to provide credit card information for a fee that was not mentioned previously. The reviewer felt that the business attempted to lure them in with a promotional offer that wasn't genuine and that the lack of communication and professionalism was disappointing.
Exceptional Service
On the other hand, several reviewers had exceptional experiences with 911 Restoration. They praised the company for its prompt and professional service, courteous and knowledgeable technicians, and thorough explanations of the work process. Reviewers highlighted the company's communication, punctuality, and quality of work as standouts.
Miscommunication and Additional Fees
Another reviewer had a negative experience due to miscommunication and additional fees. They were quoted a certain price for an air quality test and received an unexpected bill with a credit card fee. They had to call multiple times to request a detailed receipt and explanation of the results, which were eventually emailed to them.
Exceptional Communication and Service
Several reviewers praised the company's exceptional communication and service, citing the responsiveness of the team, punctuality, and thorough explanations of the work process. They appreciated the company's transparency and willingness to provide detailed breakdowns of the services and costs.
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