Making Dreams Come True, One Home at a Time.
At Precious Metals & Gems, we pride ourselves on being the go-to destination for buying, selling, and trading jewelry, coins, bullion, and other precious items in Kansas City. With over 40 years of experience, our expert team provides exceptional customer service, unbeatable prices, and unparalleled knowledge of the industry.
Our History
Established in 1979, our family-owned business has built a reputation for fairness, integrity, and expertise. We've spent decades refining our craft, staying up-to-date on market trends, and fostering strong relationships with our customers. Our commitment to excellence has earned us a loyal client base, and we're proud to be a trusted name in the community.
Our Services
We offer a wide range of services, including:
- Buying and selling jewelry, coins, bullion, and other precious items
- Appraisals and evaluations of diamonds, gemstones, and other precious items
- Jewelry repair and customization
- Collateral loans for those in need of quick cash
- Free online jewelry appraisals for added convenience
Our Expertise
Our team consists of experienced jewelers, gemologists, and numismatists who are passionate about what they do. We pride ourselves on our extensive knowledge of precious metals, gems, and coins, ensuring that you receive accurate appraisals, fair prices, and exceptional service.
Why Choose Us
At Precious Metals & Gems, we're dedicated to providing an exceptional customer experience. We strive to build long-term relationships, not just make a quick sale. Our goal is to educate, guide, and empower you to make informed decisions about your precious items. With our expertise, you can trust that you're in good hands.
Overall Experience
The reviews are mixed, with some customers having a wonderful experience and others having a terrible time. The positive reviews praise the staff's knowledge, friendliness, and honesty, while the negative reviews criticize the customer service, describing it as rude and disrespectful.
Staff
The staff, particularly Carlos, Philip, and Dave, are mentioned as being knowledgeable, friendly, and helpful. They are praised for taking the time to explain the value of items and providing fair prices.
Customer Service
The customer service is a major point of contention. Some customers experienced excellent service, while others felt disrespected, ignored, or even hung up on.
Pricing
Some customers felt that the prices offered were fair, while others felt that they were lowballed or misled about the value of their items. A few reviewers mentioned that they were pleased with the prices they received.
General Experience
The overall experience at Precious Metals and Gems is varied, with some customers having a wonderful time and others vowing never to return. The store's atmosphere is described as clean and organized, with a wide selection of items to browse.

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