Business Details
Emergency
services
Open 24/7
always available
Trusted Emergency Disaster Restoration Services
First Response Disaster Team is a family-owned and operated restoration contractor serving Central Florida since our founding. As a Certified General Contractor in Florida, we specialize in emergency disaster restoration services including water damage, fire damage, mold remediation, and comprehensive disaster planning. Our team of certified technicians brings empathy and professionalism to every project, prioritizing rapid response times and accurate timelines for property restoration. We maintain strong relationships with insurance providers to ensure seamless claims processing while delivering start-to-finish restoration solutions.Our commitment to community is demonstrated through local involvement and charitable initiatives. With 24/7 emergency services covering Flagler, Volusia, Seminole, Orange, and Brevard counties, we combine industry-leading equipment with personalized service to restore properties to pre-disaster conditions. Our leadership team, including owners Ken and Anne-Marie Poulin, brings decades of combined experience in emergency response and construction management.
Services
Water Damage Restoration
Mold Removal Services
Fire Damage Restoration
Sewage Cleanup
Disaster Planning
Storm Damage Cleanup
Smoke Damage Cleaning
Highlights and features
- 24/7 emergency response available year-round
- Certified technicians with industry-specific training
- Quick, accurate estimates within 50 minutes of contact
- One-stop-shop for complete property restoration
- Direct coordination with insurance adjusters
Associations and certifications
- Certified General Contractor (Florida)
What people say
24/7 emergency response
Professional technicians
Quick response times
Insurance coordination
Thorough documentation
Services
Water Damage Restoration
Our 24/7 water damage restoration service addresses emergency water extraction, structural drying, and property restoration. Using industrial-grade equipment, we remove standing water, dry affected materials, and prevent mold growth. Certified technicians document the entire process for insurance claims while restoring residential and commercial properties to pre-loss conditions across Central Florida.
Mold Removal Services
Professional mold removal services include air quality testing, containment, and complete remediation of affected materials. Our certified technicians use negative air pressure systems and HEPA filtration to prevent spore spread while addressing moisture sources. We provide detailed documentation for insurance claims and offer clearance testing to ensure complete mold elimination from residential and commercial properties.
Fire Damage Restoration
Comprehensive fire damage restoration includes emergency board-up, water extraction from firefighting efforts, smoke residue removal, and structural restoration. Our licensed contractors work directly with insurance providers to document damage and coordinate repairs. We utilize specialized equipment to clean soot-damaged surfaces and restore properties to habitable conditions following fire incidents.
Disaster Planning
Our disaster planning services help businesses develop comprehensive emergency response strategies. The Emergency Response Program provides secure document storage, priority service access, and 24/7 cloud-based planning tools. We assist commercial clients in creating continuity plans that minimize operational disruptions during unexpected disasters through our proprietary ERP platform.
Storm Damage Cleanup
Specialized storm damage cleanup addresses structural repairs, water extraction, and debris removal following hurricanes or severe weather. Our rapid response teams handle roof tarping, window boarding, and structural drying while coordinating with insurance adjusters. We provide 24/7 emergency services for residential and commercial properties affected by storm-related water intrusion or wind damage.
People
Ken Poulin
Owner
Certified General Contractor with over 20 years of restoration experience. Former American Express executive who established First Response Disaster Team with core values of integrity and customer service. Leads emergency response operations across Central Florida.
Anne-Marie Poulin
Owner
Co-founder with extensive business management experience from previous American Express roles. Implements company culture based on ethical values and customer-centric service delivery. Oversees operational standards and client satisfaction initiatives.
Wade Bernosky
General Manager
Operations leader with background in emergency response management. Coordinates daily restoration activities and team supervision. Applies strategic leadership from competitive sports experience to maintain quality standards during high-pressure restoration projects.
Tahna Cubbedge
Office Manager
10-year veteran of American Express operations, now managing administrative functions for restoration projects. Organizes workflow logistics and client communications. Ensures smooth coordination between field technicians and office operations during active restoration cases.
Questions
What emergency services are available 24/7?
We provide 24/7 emergency response for water damage, fire damage, mold remediation, storm damage, and sewage cleanup across Central Florida.
Which areas do you service?
We serve Flagler, Volusia, Seminole, Orange, and Brevard counties including Daytona Beach, Orlando, and the Space Coast region.
How does insurance coordination work?
Our team documents all restoration processes with photographs and invoices, working directly with insurance adjusters to ensure proper claim coverage.
What certifications do your technicians hold?
Our team includes Certified General Contractors and Licensed Mold Remediators with industry-specific training in emergency response protocols.
What disaster planning services are available?
Our Emergency Response Program provides secure document storage, priority service access, and 24/7 cloud-based planning tools for business continuity.
How quickly can you respond to emergencies?
Our average response time is under 50 minutes with emergency teams available 365 days a year for urgent restoration needs.
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