Your trusted neighborhood mechanic for over 30 years
Auto Metrics has proudly served the Chico community for over 30 years, earning a reputation as the leading provider of reliable and affordable automotive care. Founded in 1985, our family-owned and operated business is dedicated to offering honest, dependable service and genuine care to every customer.
Our Expertise and Services
Backed by a team of highly skilled and ASE-certified technicians, Auto Metrics offers comprehensive automotive services, specializing in:
- Hybrid Service: We are experts in hybrid technology, equipped with the same equipment as dealerships to diagnose and repair your hybrid vehicle with unparalleled precision.
- Battery Replacement: Say goodbye to costly replacements! We offer reliable battery installations and testing at competitive prices.
- Maintenance and Repair: From oil changes and brake inspections to comprehensive engine repairs and transmission services, we handle it all.
- Smog Inspections & Repairs: Ensure your vehicle passes smog tests and receives any necessary repairs to maintain optimal performance.
Our Core Values
At Auto Metrics, we prioritize:
- Customer Care: We are dedicated to providing exceptional customer service, offering transparent communication, timely updates, and personalized attention.
- Quality & Expertise: Our technicians are factory-trained and certified, ensuring the highest quality repairs.
- Value & Affordability: We offer competitive pricing and regularly save customers 50-75% compared to dealership charges.
- Environmental Responsibility: We adhere to strict environmental practices and utilize eco-friendly products whenever possible.
Customer Testimonials Speak Volumes
Through the years, we have been fortunate to receive countless positive testimonials from satisfied customers, highlighting our commitment to excellence. We take pride in exceeding expectations and building lasting relationships with our clients.
Quality Auto Care Awaits
At Auto Metrics, we are committed to providing you with exceptional automotive care, backed by our unwavering expertise and dedication to customer satisfaction. Contact us today to experience the Auto Metrics difference!
Overall Experience
The majority of reviewers had an excellent experience at Auto-Metrics, praising the shop's honesty, quality of service, and helpful staff. Many customers appreciated the extra effort the team put in to ensure their cars were running smoothly and efficiently.
Positive Aspects
Honesty and Trustworthiness
Several reviewers commended the shop for being trustworthy and honest, which is rare in the automotive industry. They appreciated the transparent approach to repairs and maintenance, and felt confident that they were receiving the best service possible.
Quality of Service
The quality of service at Auto-Metrics was consistently praised by reviewers, with many mentioning the quick turnaround time, attention to detail, and expertise of the staff.
Friendly and Respectful Staff
The staff at Auto-Metrics were described as friendly, polite, and respectful, making customers feel comfortable and at ease during their visits.
Negative Aspects
Front Desk Issues
One reviewer had a negative experience with the front desk, citing understaffing and a lack of attention to their vehicle's security.
Dishonesty and Overcharging
Two reviewers accused the shop of being dishonest and overcharging them for unnecessary repairs, which contrasts with the majority of positive reviews.
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