Experience the Power of a Deeper Clean
Welcome to Elite Automotive Group, your premier destination for all things Mercedes-Benz in Springfield, MO. Our mission is to provide exceptional service and unparalleled selection to every customer who walks through our doors. We are committed to creating a car-shopping experience that is tailored to your individual needs, and we strive to exceed your expectations at every turn.
At Elite Automotive Group, we believe that the car-shopping experience should be a pleasure, not a chore. That's why we have assembled a team of experts who are dedicated to helping you find the perfect Mercedes-Benz for your lifestyle. From our knowledgeable sales staff to our factory-trained technicians, we are here to ensure that you receive the highest level of service at every step of the way.
Our Services
At Elite Automotive Group, we are proud to offer a wide range of services designed to meet all of your Mercedes-Benz needs. Whether you are in the market for a brand-new Mercedes-Benz or a high-quality pre-owned vehicle, we have you covered. Our inventory is stocked with a diverse selection of luxury cars, SUVs, and vans, from the latest models to timeless classics.
In addition to our extensive selection of vehicles, we also offer a variety of financing options to help you get behind the wheel of your dream car. Our financing experts will work with you to create a customized financing plan that fits your budget and lifestyle. Whether you prefer to lease or buy, we are here to help you make an informed decision that meets your needs.
At Elite Automotive Group, we are committed to helping you maintain the performance and value of your Mercedes-Benz for years to come. That's why we offer a state-of-the-art service center, staffed with factory-trained technicians who are experts in all things Mercedes-Benz. From routine maintenance to complex repairs, we have the tools and expertise to keep your vehicle running at its best.
We also offer a range of genuine Mercedes-Benz parts and accessories, so you can customize your vehicle to your exact specifications. Whether you're looking for new tires, a roof rack, or a premium sound system, we have everything you need to make your Mercedes-Benz truly your own.
Our Commitment to Excellence
At Elite Automotive Group, we are committed to providing exceptional service and unparalleled selection to every customer who walks through our doors. We believe that the car-shopping experience should be a pleasure, not a chore, and we are dedicated to creating a welcoming and stress-free environment for all.
We are proud to be a part of the Springfield community, and we are committed to giving back to the community that has supported us for so many years. From local charities to community events, we are always looking for ways to make a positive impact on the lives of those around us.
If you're in the market for a new or pre-owned Mercedes-Benz, we invite you to visit us at Elite Automotive Group. Our team of experts is here to help you find the perfect vehicle for your lifestyle, and we look forward to serving you for many years to come.
Poor Customer Service and Unprofessionalism
Some customers have had extremely negative experiences at Elite Mercedes. One reviewer, Mr. V, was treated with "extreme Resentment" and felt belittled and dismissed by the salespeople. Another reviewer, Omer, had an even worse experience, reporting that the dealership took 75 days to fix a rear-ended car and even damaged the trunk further. The reviewer also reported poor customer service, with the dealership's social media manager trying to contact them after they wrote a negative review.
Mixed Reviews
On the other hand, some customers have had positive experiences at Elite Mercedes. Rick H. was treated with kindness and professionalism by the service advisor Ted, who went out of his way to help him with an issue and even offered to wash his car. Julie H. praised the great service and sales departments, saying that her car is always taken care of promptly and that she highly recommends the dealership. Kevin D. also had a great experience, reporting that the team was honest and ensured that the work got done properly.
Inconsistent Treatment
The reviews also highlight inconsistent treatment of customers at Elite Mercedes. One reviewer, Steven R., was subjected to aggressive sales tactics and felt belittled and lectured during the finance process. In contrast, Rick H. and Julie H. were treated with respect and professionalism.
Repetitive Issues
Some reviewers have reported similar issues, such as poor customer service and unprofessional treatment. Omer and Steven R. both reported feeling belittled and dismissed by the salespeople.
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