Business Details
11 Years
experience
Emergency
services
Your Trusted Partner for Emergency Flood, Fire, Mold & Trauma Restoration in Phoenix
Lotus Restoration Services was founded in 2015 with a vision to redefine excellence in the restoration industry through integrity, compassion, and expertise. While the company itself is relatively new, our leadership brings over 20 years of combined experience in property management and restoration. We specialize in emergency flood, fire, mold, and trauma cleanup, serving the Phoenix metro area with 24/7 rapid response. Our team is certified, insured, and dedicated to working directly with homeowners and insurance companies to restore properties to pre-loss conditions.We prioritize transparency, avoiding fear-based tactics, and offer cash-pay discounts when insurance claims aren't necessary. Our local ownership ensures personalized service, while our partnerships with licensed plumbers and HVAC contractors enable comprehensive one-stop solutions. We pride ourselves on restoring not just properties, but also peace of mind during challenging times.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Asbestos Removal
Emergency Plumbing
Details
- Year established: 2015
Highlights and features
- 24/7 emergency response with same-day dispatch
- Over 20 years of industry experience
- Works with all major insurance companies
- IICRC-certified technicians for specialized restoration
- Locally owned with personalized service approach
Associations and certifications
- IICRC
What people say
24/7 emergency response
Professional technicians
Stress-free insurance process
Thorough restoration work
Compassionate service
Services
Water Damage Restoration
Our certified technicians provide 24/7 water extraction, structural drying, and property restoration using thermal imaging and industrial equipment. We handle insurance claims directly while restoring residential and commercial properties to pre-loss conditions. Our comprehensive process includes moisture mapping, decontamination, and final construction repairs.
Fire Damage Restoration
We offer complete fire damage recovery including board-up, content pack-out, soot removal, and structural rebuilding. Our team coordinates temporary housing, performs odor elimination through ozone treatment, and restores properties to pre-fire condition while managing insurance documentation for claim reimbursement.
Mold Remediation
IICRC-certified specialists handle mold inspection, containment, and removal using EPA-approved antimicrobials. We identify moisture sources, perform air quality testing, and implement prevention strategies while following eco-friendly practices for residential and commercial properties.
Asbestos Removal
Trained professionals safely remove and dispose of asbestos-containing materials following strict safety protocols. We provide containment solutions and post-remediation testing to ensure complete hazard elimination in residential and commercial environments.
Biohazard Cleaning
Medical-grade decontamination services for crime scenes, unattended deaths, and biohazardous contamination. Our discreet team follows OSHA standards for bloodborne pathogen cleanup while providing compassionate support to affected property owners.
People
Jill Herndon
Co-Owner
With over 20 years in property management and restoration, Jill brings expertise in real estate development and community engagement. She focuses on operational excellence and customer advocacy while leading community outreach initiatives.
Nichole Clinger
Co-Owner
Nichole has 20+ years of hands-on restoration experience starting with Mesa-based companies. She specializes in emergency response coordination and client relations, balancing technical expertise with compassionate service delivery.
Questions
Are you licensed, bonded, and insured?
Yes, we hold a KB-2 Dual Residential and Commercial license and maintain full bonding and insurance coverage for all restoration services.
Do I need an insurance estimate before repairs?
No, immediate mitigation is required to prevent secondary damage. We'll handle documentation for your insurance claim after starting emergency work.
What insurance companies do you work with?
We collaborate with all major carriers including State Farm, Farmers, Allstate, and Liberty Mutual to streamline the claims process.
Are emergency services available 24/7?
Yes, our team responds to water, fire, and biohazard emergencies 24 hours a day, 7 days a week with live phone support.
How long does structural drying take?
Typical drying cycles last 3-5 days using industrial air movers and moisture monitoring equipment, depending on damage severity.
Can you fix leak sources?
While we don't perform plumbing/HVAC repairs in-house, we coordinate with trusted licensed contractors to address water intrusion sources.
