Faster to Any Size Disaster, Like it never even happened.
At SERVPRO of Park Cities, we pride ourselves on being a locally owned and operated company that is dedicated to providing the highest level of service to our customers. With over 15 years of experience in the restoration and reconstruction industry, we have established ourselves as a trusted leader in the community. Our team of highly trained and licensed professionals is equipped with the latest technology and equipment to tackle any size disaster, from fires to floods, and duct cleaning to restoration projections.
Our Services
We offer a wide range of services to residential and commercial properties in the Park Cities area. Our services include water damage restoration, fire damage restoration, storm damage restoration, mold remediation, commercial cleaning, and biohazard cleanup. We also provide a variety of specialized services, such as carpet and upholstery cleaning, odor removal, and sewage cleanup.
Our Commitment
At SERVPRO of Park Cities, we are committed to providing our customers with exceptional service and unparalleled results. We understand the distress and disruption that a disaster can cause, and we are dedicated to helping our customers recover and restore their properties to their pre-loss condition. Our team is available 24 hours a day, 7 days a week, to respond promptly to emergency situations and provide efficient and effective solutions.
Our Certifications and Affiliations
We are proud to be affiliated with the International Association of Home Staging Professionals and the Texas Association of Code Enforcement Officials. Our team members are also certified by the Restoration Institute of Texas and the Institute of Inspection, Cleaning and Restoration Certification (IICRC).
Why Choose Us?
At SERVPRO of Park Cities, we believe that our unique combination of experience, expertise, and commitment to customer service sets us apart from other restoration companies. We take pride in our reputation for providing prompt, efficient, and effective solutions to our customers' needs, and we are committed to continuing to deliver exceptional service and results.
Red Flags and Horror Stories
Several reviewers have had negative experiences with ServPro of Park Cities. These complaints include unfair and predatory business practices, delayed communication, and inaccurate billing. One reviewer had to deal with a $202 surcharge for routine business hours, while another reviewer received a 2-year-old invoice with no apparent explanation. The company has also been accused of trying to pressure customers into unnecessary work and charging exorbitant prices for services.
Other Issues and Concerns
In addition to the red flags, some reviewers have expressed concerns about the company's communication and customer service. One reviewer had to spend a significant amount of time resolving a billing issue, only to have the owner of the company question the accuracy of the charge. Another reviewer felt that the company was trying to collect debts from other customers who may have also been victims of accounting or communication errors.
Positive Experiences
Despite the negative reviews, there were some positive experiences reported. A handful of reviewers praised the company's work ethic, professionalism, and attention to detail. One reviewer appreciated the timely and effective restoration of their flood-damaged home, while another reviewer commended the company's ease of communication and respect for their tenants.
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