Compassion. Excellence. Mercy.
Mercy Health Services is a thriving community hospital and comprehensive health system, proud to provide top doctors and leading Centers of Excellence. Our mission is to inspire, innovate, and heal. We strive to bring accessible primary and specialty care to Baltimore and the surrounding communities.
About Mercy
At Mercy, we are dedicated to providing compassionate and exceptional care to our patients. Our comprehensive services and renowned Centers of Excellence bring together a team of experienced healthcare professionals who are committed to delivering high-quality care. We offer a wide range of services, including primary care, specialty care, emergency care, and more.
Centers of Excellence
Our Centers of Excellence are designed to provide specialized care for complex medical conditions, such as cancer, orthopedics, and digestive health and liver disease. Our Centers of Excellence bring together a team of experts who are dedicated to providing cutting-edge treatment options and innovative care.
Appointments and Services
We offer a variety of services and appointment options to fit your needs. From primary care to specialty care, we have a range of services to help you achieve your health goals. Our appointment process is designed to be convenient and accessible, allowing you to schedule an appointment at a time that suits you.
Locations and Telemedicine
We have multiple locations throughout the Baltimore Metropolitan area, including Canton, Columbia, Ellicott City, Glen Burnie, Hunt Valley, Lutherville, Manchester, Overlea, and Reisterstown. We also offer telemedicine options, allowing you to receive care remotely from the comfort of your own home.
Our Mission
Our mission is to inspire, innovate, and heal. We are committed to providing compassionate and exceptional care to our patients, while also striving to improve the health of our community. We believe that every individual deserves access to quality healthcare, regardless of their circumstances.
Awards and Accolades
Mercy Health Services has received numerous accolades for our commitment to patient experience and quality care. We have received the Healthgrades Outstanding Patient Experience Award, recognizing us as one of the top 15 percent of hospitals nationwide for patient experience.
Contact Us
We invite you to explore our website and learn more about the services we offer. With multiple locations throughout the Baltimore Metropolitan area, we are committed to providing convenient and accessible care to our patients. Contact us to schedule an appointment or to learn more about our services.
Staff and Environment
The staff at Mercy Hospital received both praise and criticism. On the positive side, some reviewers appreciated the caring and helpful nature of the staff, including the kitchen staff who accommodated special dietary needs. Dr. Khulpateea, Dr. Ledakis, and Nurse Kristine were specifically mentioned for their excellent service. On the negative side, some reviewers experienced neglect and poor treatment from the staff, including delayed responses to call lights, neglect of patients, and disrespect towards family members.
Quality of Care
The quality of care at Mercy Hospital was also a mixed bag. Some reviewers appreciated the exceptional service and care provided by the hospital, including the urology department and interventional radiology department. However, others experienced poor care, including the development of bed sores and urinary tract infections due to neglect.
Facilities and Navigation
The hospital's facilities and navigation were also criticized by some reviewers. One reviewer had a difficult time navigating the hospital and was directed to exit through a different door, which caused confusion and frustration. Another reviewer mentioned that the hospital's layout was unfamiliar and confusing.
Overall Experience
The overall experience at Mercy Hospital varied widely depending on the reviewer. Some reviewers had a positive experience and appreciated the care and attention provided by the staff. Others had a negative experience and criticized the hospital for neglect, poor care, and poor communication.
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