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Our Mission and History
The Massachusetts Educational Financing Authority (MEFA) is a non-profit organization dedicated to helping families prepare for the rising costs of higher education. Our mission is to provide students and families with the resources and tools they need to achieve their higher education goals. Since our founding in 1989, we have remained committed to providing accessible and affordable financial solutions to students and families. Our team of experts is passionate about helping students achieve their dreams, and we are proud to be a trusted authority in the college planning process.
Our Services
At MEFA, we offer a wide range of services designed to help students and families navigate the complex process of preparing for higher education. Our services include:
Savings Products
- U.Plan Prepaid Tuition Program: Lock in the current tuition prices at over 70 participating Massachusetts colleges and universities
- U.Fund College Investing Plan: Save for qualified education expenses at any eligible institution in the country
- Attainable Savings Plan: Individuals with disabilities can save in a tax-advantaged account without affecting federal benefits
Loan Products
- Private Student Loans: Competitive, fixed-interest rate loans with multiple repayment options
- Refinancing Loans: Combine existing student loan debt into one fixed-rate, easy-to-manage refinanced loan
Planning Tools and Guidance
- Financial Aid Calculator: Calculate your eligibility for financial aid
- College Savings Calculator: Determine how much you need to save for your child's education
- College Cost Projector: Get an estimate of the cost of attending college
- Timing is Everything: A guide to understanding financial aid and college financing
Planning and Guidance
- College Planning: Create a personalized college savings strategy
- College Admissions Process: Understand the college admissions process and prepare for the application process
- Financial Aid 101: Learn about the types of financial aid and how to apply
- Scholarship Search: Explore upcoming scholarship opportunities and get information on private scholarships
Student Loan Refinancing
- Loan Refinancing Calculator: Determine how refinancing can benefit your financial situation
- Refinancing Loans: Combine existing student loan debt into one fixed-rate, easy-to-manage refinanced loan
Resources
- Blog: Stay up-to-date with the latest college planning news and tips
- Videos: Watch videos on college planning and financial aid
- Podcast: Listen to podcasts on college planning and financial aid
- FAQs: Get answers to frequently asked questions about college planning and financial aid
About Us
The Massachusetts Educational Financing Authority (MEFA) is a non-profit organization dedicated to helping families prepare for the rising costs of higher education. Our mission is to provide students and families with the resources and tools they need to achieve their higher education goals. We are proud to be a trusted authority in the college planning process.
Disorganization and Unprofessionalism
MEFA has been criticized for being disorganized and unprofessional. Reviewers have reported difficulties in receiving accurate responses from customer service representatives, with some even being talked down to or hung up on. The company's communication style has been described as condescending and unhelpful, making it difficult for customers to get their questions answered or issues resolved.
Inefficient and Convoluted Process
The loan process has been described as inefficient and convoluted, with reviewers reporting lengthy delays and unnecessary paperwork. Some reviewers have had to provide excessive documentation, only to be told that it was not adequate or was not received by the company. This lack of transparency and clear communication has caused frustration and disappointment among customers.
Incompetence and Inefficiency
Several reviewers have described MEFA as incompetent and inefficient, reporting that the company is slow to respond and unreliable in its services. Despite repeated attempts to resolve issues, some customers have been met with dismissive or unhelpful responses from customer service representatives. This lack of accountability and commitment to customer satisfaction has led to a growing sense of distrust and frustration among customers.
Unhelpful and Rude Customer Service
Reviewers have also criticized MEFA's customer service for being unhelpful and rude. Some have reported being passed from one representative to another, with each representative providing conflicting or inaccurate information. Others have experienced long wait times and hang-ups, with some describing the customer service experience as "horrendous" and "absolutely terrible".
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