Business Details
Emergency
services
Your Trusted Partner for Telephone Triage Services
Hospice On Call has established itself as a leader in providing telephone triage services for hospice, home care, and palliative care programs. Our team of highly trained professionals utilizes custom protocols and an advanced internet-based phone system to deliver seamless after-hours support for patients and families. With partnerships spanning over 40 offices across 17 organizations, we serve a combined census of 2,200 patients, ensuring quality care that mirrors our clients' standards. Our unique compensation model aligns financial success with patient volume, creating mutual benefits for providers and their organizations. Backed by recorded calls and detailed shift reports, we offer unparalleled accountability and operational insights to enhance care continuity.Our clients consistently praise our responsive management, thorough follow-up processes, and ability to maintain service consistency during office closures. As a trusted extension of healthcare teams, we eliminate scheduling conflicts while maintaining the compassionate, professional support patients expect. Our technology infrastructure enables instant access to electronic medical records, ensuring accurate information delivery during critical moments. With proven experience supporting medical groups and hospice programs nationwide, we provide reliable coverage that healthcare providers can confidently depend on.
Services
Telephone Triage
Hospice Support
Home Care Services
Palliative Care
Medical Answering
Highlights and features
- We offer 24/7 after-hours triage with recorded calls for complete accountability
- Our team provides seamless service continuity during office closures
- Custom protocols integrate with electronic medical records for accurate information
- Proactive follow-up system ensures patient needs are fully addressed
- Proven track record supporting 2,200+ patients across 17 organizations
What people say
24/7 availability
Trained professionals
Seamless integration
Proactive follow-up
Recorded calls
Services
Telephone Triage
Our telephone triage service provides 24/7 clinical support for hospice and home care patients. Trained professionals assess patient needs, coordinate care, and ensure timely interventions through established protocols. The service includes prescription refill processing, durable medical equipment coordination, and emergency response activation when needed.
Hospice Support
Specialized support for hospice programs includes business hour coverage, proactive call-in programs, and seamless after-hours transitions. Our team maintains continuity of care through direct integration with organizational protocols and electronic medical records systems. We ensure consistent patient experiences regardless of time or staffing changes.
Palliative Care
Our palliative care triage service supports programs offering life-prolonging treatments and end-of-life care. The team provides symptom management guidance, medication coordination, and caregiver support through standardized assessment protocols. Services adapt to evolving patient needs while maintaining communication with primary care teams.
Medical Answering
Customized answering solutions for medical groups include message taking, appointment scheduling, and urgent care triage. Our system maintains caller ID recognition for personalized greetings and seamless integration with existing practice workflows. The service reduces administrative burdens while maintaining professional communication standards.
Pro-active Call Program
This preventive service includes follow-up calls to ensure patient needs are met after initial triage. Our team conducts hourly check-ins for critical cases and documents all interactions for quality assurance. The program enhances care continuity and provides valuable feedback for clinical teams during regular business hours.
Questions
What services does Hospice On Call provide?
We offer telephone triage for hospice, home care, and palliative care programs, along with answering services for medical groups and proactive call monitoring programs.
How does your triage service work after hours?
Our 24/7 team handles patient calls with seamless transitions, using your organization's protocols and electronic records to ensure consistent care when offices are closed.
Do you integrate with existing medical systems?
Yes, our system integrates with electronic medical records for accurate information access and maintains caller ID recognition for personalized service delivery.
How do you ensure service quality?
All calls are recorded for quality assurance, with hourly follow-ups for critical cases and detailed shift reports to support continuous care improvement.
Can you handle emergency situations?
Our trained staff follows established protocols to assess emergencies and activate appropriate response measures while maintaining communication with care teams.
What areas do you serve?
We provide nationwide coverage with current partnerships spanning 17 organizations and 40+ offices across various states.
