At Sun Federal Credit Union, we strive to be more than just a financial institution. We aim to be a trusted partner in your financial journey, dedicated to providing exceptional service, competitive rates, and innovative products to meet your unique needs. As a not-for-profit cooperative owned by our members, we operate under the philosophy of "People Helping People."
Financial Services
We offer a wide range of financial services to cater to your diverse needs. Our product portfolio includes:
- Checking and Savings Accounts: From Free Kasasa Checking to certificates, we have various savings options to help you achieve your financial goals.
- Loans and Credit Cards: Our auto loans, home equity loans, and credit cards are designed to provide flexible financing solutions for various purposes.
- Mortgages: We offer mortgage solutions to help you purchase, refinance, or finance an investment property.
- Business Services: Our business services include business savings and checking accounts, business loans, and credit cards to support your entrepreneurial endeavors.
Online Banking and Mobile App
Stay connected to your finances on-the-go with our user-friendly online banking platform and mobile app. With 24/7 access to your accounts, you can monitor your transactions, pay bills, and transfer funds with ease.
Financial Education and Resources
At Sun Federal Credit Union, we believe in empowering our members with knowledge and resources to achieve their financial goals. We offer a range of educational tools, including financial calculators, budgeting tips, and financial literacy workshops.
Community Involvement
As a community-focused credit union, we actively participate in various philanthropic initiatives and sponsor local events to promote financial literacy, support education, and enhance community development.
About Us
As a cooperative owned by our members, Sun Federal Credit Union is committed to the well-being of our members and the community we serve. We strive to foster a culture of trust, transparency, and innovation to provide a seamless banking experience.
Customer Service Experiences
Reviews highlight both positive and negative experiences with SUN Federal Credit Union's customer service. Some reviewers praise the helpful and respectful service they received from specific employees, such as Joan, Kaitlin, and a retired teller (Eileen or Elaine). These employees went above and beyond to provide excellent service, making the reviewers feel valued and supported.
Issues with Title and Loan Process
On the other hand, some reviewers express frustration with issues related to loan processing and title management. One reviewer, Linda Mishinski, had to pay for a duplicate title after SUN Federal Credit Union failed to send her the original title after paying off her vehicle loan. This experience left her feeling dissatisfied with the credit union's service.
Identity Theft and Fraud Issues
Another reviewer, Liz W., shares her experience with identity theft and fraud, which led to multiple issues with her account, including overdrafts and cancelled checks. While the credit union rectified some of the issues, the reviewer feels that the breakdown in communication and lack of support from the corporate office was unacceptable.
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