Who We Are
Distinctive Cleaning & Restoration is a family-run business founded by Alan and Audrey Falls in 2020. Driven by a passion for exceeding expectations and restoring both homes and workplaces to their pristine glory, we are dedicated to delivering comprehensive cleaning and restoration services with exceptional care and attention to detail.
Our Founder's Expertise
Led by Alan, a certified Master Textile Cleaner and Master Water Damage Restorer, we have the experience and knowledge to tackle any cleaning or restoration challenge. Having grown up in a cleaning business, Alan understands the importance of meticulous work and personalized customer service.
Our Services
We offer a comprehensive range of services to make your home or workplace shine. This includes:
- Emergency Water Damage Restoration: Quick response and efficient mitigation of water damage caused by floods, burst pipes, or appliance leaks.
- Carpet Cleaning: Comprehensive cleaning and restoration of carpets, removing stains, odors, and restoring their original beauty.
- Oriental & Area Rug Cleaning: Gentle yet effective cleaning for delicate rugs, preserving their intricate fibers and vibrant colors.
- Upholstery Cleaning: Professional removal of dust, allergens, and stains from upholstery, leaving your furniture fresh and welcoming.
- Tile & Grout Cleaning: Thorough cleaning of ceramic and luxury vinyl tile, restoring their sparkle and preventing grime buildup.
- Pet Stain & Urine Odor Removal: Advanced techniques for eliminating pet-related stains and odors from carpets, rugs, and upholstery.
Why Choose Distinctive?
- Experience & Expertise: Our certified technicians have extensive experience and receive ongoing training to guarantee the highest quality results.
- Personalized Attention: We understand that every client and project is unique, so we tailor our services to meet your specific needs.
- Exceptional Customer Service: We prioritize clear communication, timely responses, and respectful treatment throughout the process.
- Quality & Attention to Detail: We are meticulous in our approach, ensuring thorough cleaning and restoration, with a focus on precise attention to detail.
Professionalism and Expertise
The reviews praise the professionalism and expertise of the Distinctive Cleaning & Restoration team. They are described as "professional, friendly, and knowledgeable" and are commended for their "high-quality" work and "excellent results."
Carpet Cleaning
The reviews rave about the company's carpet cleaning services, stating that they can make old carpets look like new. Many reviewers mentioned that the company was able to remove stubborn stains, dirt, and grime from their carpets, leaving them looking and feeling fresh and clean.
Trustworthiness and Reliability
Reviewers trust the Distinctive Cleaning & Restoration team, stating that they are "trustworthy" and "reliable." They are praised for their punctuality, communication, and follow-through.
Customer Service
The company's customer service is highly praised, with reviewers commending Alan and Audrey for their friendly, prompt, and thorough service. They are described as "easy to work with" and "a pleasure to do business with."
Variety of Services
In addition to carpet cleaning, the company offers a range of services, including upholstery cleaning, area rug cleaning, pet stain and odor removal, and tile cleaning. Reviewers are impressed with the quality of these services, stating that they are "thorough, " "reliable, " and "well worth the money."
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