Business Details
6 Years
experience
Emergency
services
Trusted Damage Restoration Services in Fort Wayne
Founded in 2020, Distinctive Cleaning & Restoration builds upon over 25 years of combined industry experience from our lead professionals. Our team holds elite certifications including IICRC Master Textile Cleaner and Water Damage Restorer designations, ensuring unparalleled expertise in both residential and commercial restoration. We specialize in 24/7 emergency water damage response, advanced carpet and upholstery cleaning, and comprehensive odor elimination using state-of-the-art equipment.Our commitment to continuous education through programs like the IICRC and Reets Drying Academy ensures we deliver scientifically sound solutions. With a focus on transparency, we provide detailed documentation throughout every project and maintain strict adherence to manufacturer warranty requirements for all cleaning services.
Services
Water Damage Restoration
Carpet Cleaning
Upholstery Cleaning
Commercial Cleaning
Pet Odor Removal
Tile & Grout Cleaning
Luxury Vinyl Cleaning
Rug Dyeing
Allergy Relief Treatments
Carpet Protector Application
Details
- Year established: 2020
Highlights and features
- 25+ years combined experience with IICRC Master Certifications
- 24/7 emergency response with same-day service available
- Scientific drying using psychrometry principles
- CRI-approved cleaning products maintaining manufacturer warranties
- 30-day spot-return guarantee with free re-service
Associations and certifications
- IICRC Certified Firm
What people say
Spotless odor-free carpets
Professional friendly service
Excellent results
Highly recommend
Thorough detailed work
Services
Water Damage Restoration
Our 24/7 emergency restoration service utilizes truck-mounted extraction equipment and psychrometry-based drying. Certified technicians handle Category 1-3 water damage with HEPA air scrubbers and structural drying techniques. We coordinate insurance claims and provide complete documentation from extraction through final cleaning.
Carpet Cleaning
IICRC-certified technicians perform hot water extraction using CRI-approved solutions. Our 13-step process includes pre-inspection, spot treatment, and protector application. We restore carpets to manufacturer warranty standards while removing allergens and extending material lifespan.
Upholstery Cleaning
Specialized cleaning for microfiber, suede, and delicate fabrics using pH-balanced solutions. Technicians remove embedded pet hair, stains, and odors while preserving material integrity. Includes furniture protection treatments and drying verification.
Commercial Cleaning
Scheduled and emergency cleaning for offices, restaurants, and retail spaces. Services include after-hours carpet cleaning, tile restoration, and allergen reduction. We accommodate business operations with minimal disruption and provide detailed service reports.
Pet Odor Removal
Multi-phase treatment targeting urine crystals and bacteria using enzymatic cleaners. Includes padding replacement when necessary and hydroxyl generator technology for complete odor neutralization in carpets and upholstery.
People
Alan Falls
Owner & Master Technician
IICRC Master Certified in Textile Cleaning and Water Damage Restoration with 20+ years experience. Graduated IPFW with Associates Degree in Organizational Leadership. Completed advanced training in structural drying and microbial remediation.
Audrey Falls
Office & Financial Manager
Manages operations and client relations with decade of financial industry experience. Holds IICRC Carpet Cleaning Technician certification and completed specialized training in rug cleaning and water damage response.
Joshua
Cleaning Technician
Certified Carpet Cleaning Technician with 10+ years in textile restoration. Specializes in upholstery cleaning and after-service maintenance procedures while ensuring client communication throughout projects.
Questions
How quickly can you respond to water emergencies?
We respond 24/7 with same-day service. Emergency calls during business hours cost $185, after-hours $275.
Do you work with insurance companies?
Yes, we collaborate with all major insurers and provide detailed documentation for claims processing.
What carpet cleaning method do you use?
We employ hot water extraction (steam cleaning) as recommended by major manufacturers like Shaw and Mohawk.
How long does carpet drying take?
Typically 6-12 hours using industrial air movers and dehumidifiers, depending on humidity and carpet type.
Can old carpet stains be removed?
Our technicians use specialized spotting compounds and multiple treatment methods for stubborn stains.
Do you offer any service guarantees?
We guarantee results with free re-service for returning spots within 30 days of initial cleaning.
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