Restoring Your Peace of Mind, One Disaster at a Time.
At The Steam Team, we take pride in being the number one choice for cleaning and restoration in Austin, Texas. With over four decades of experience, we have established ourselves as leaders in the industry, providing exceptional service to both commercial and residential clients. Our mission is to provide an outstanding service experience that exceeds our customers' expectations.
Our Services
At The Steam Team, we offer a wide range of services, including:
- Carpet Cleaning: Our state-of-the-art equipment and eco-friendly cleaning solutions ensure that your carpets are cleaned to the highest standards.
- Tile and Grout Cleaning: We use specialized equipment and techniques to remove dirt and grime from tile and grout, leaving your surfaces looking like new.
- Wood Floor Cleaning: From oily spills to everyday dirt and grime, our expert team can clean and restore your wood floors to their original beauty.
- Stone Cleaning and Polishing: Marble, granite, and other natural stones can be cleaned and polished to bring out their natural beauty.
- Fabric and Upholstery Cleaning: From delicate fabrics to heavy-duty upholstery, our team can clean and restore your furniture and fabrics to their original condition.
- Air Duct Cleaning: Our state-of-the-art equipment can clean your air ducts, removing dust, dirt, and debris that can affect the air quality in your home or office.
- Commercial Cleaning: Our team can provide customized cleaning solutions for your commercial property, tailored to your specific needs.
Disaster Restoration Services
- Water Damage Repair: From burst pipes to flooded basements, our experts can repair and restore water-damaged areas, ensuring that your property is safe and secure.
- Fire Damage Restoration: Our team can help recover and restore your property after a fire, minimizing the damage and getting your life back on track.
- Storm and Flood Restoration: Our experts can quickly respond to storm and flood events, providing immediate assistance and restoration services.
- Disaster Restoration: We specialize in providing comprehensive restoration services during times of crisis, from roof leaks to contents restoration.
Our Guarantee
At The Steam Team, we take pride in our commitment to customer satisfaction. We guarantee our services, ensuring that you are completely satisfied with our work. Whether it's a routine cleaning or a disaster restoration project, we are committed to delivering exceptional results.
About Us
At The Steam Team, our history dates back to 1983, when our company was founded right here in Austin, Texas. Since then, we have continuously raised the bar in terms of customer satisfaction, ensuring that our customers receive the best possible service.
Conclusion
As a leading provider of cleaning and restoration services in Austin, Texas, we take pride in our reputation for excellence. With our commitment to customer satisfaction, comprehensive services, and over four decades of experience, we are the perfect choice for all your cleaning and restoration needs.
Professionalism and Quality of Service
Many reviewers have praised the professionalism and quality of service provided by The Steam Team. They have emphasized the team's enthusiasm, timeliness, and attention to detail. Reviewers have mentioned specific technicians, such as Mario, Ricky Gonzales, Steve, Kevin, and Mike, who went above and beyond to provide excellent service.
Variation in Employee Performance
However, there have been some negative reviews that mention poor employee performance. Arin Cunningham stated that owners are good but unaware of poor management staffs, and employees who do the work are good but under pressure. Another reviewer mentioned that the company has poor management skills, specifically in major rebuild projects.
Value for Money
Several reviewers have been critical of the company's pricing, with one reviewer feeling "nickled and dimed" by the company's fees. However, most reviewers felt that the company's services were worth the cost.
Organization and Communication
There have been some criticisms of the company's organization and communication. Kay Mailander mentioned poor management skills in major rebuild projects, and Stephanie Ponkoney experienced poor communication when trying to book a service. However, many reviewers have praised the company's communication, including scheduling and updates.
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