TREATING WASHINGTON WELL SINCE 1890
Bartell Drugs is a locally owned and operated drugstore chain that has been serving the Pacific Northwest community since 1890. With a rich history spanning over 130 years, Bartell Drugs has been dedicated to providing exceptional customer service and a personalized pharmacy experience. Our company was founded by George H. Bartell Sr., a young pharmacist who built his business on the foundation of exceptional customer service, innovative products, and services. Over the years, Bartell Drugs has grown to 42 stores, offering a wide range of products and services that cater to the health and wellness needs of our customers.
Our Values
At Bartell Drugs, we are committed to upholding our core values, which include being local, providing excellent service, promoting health and wellness, and giving back to the community. As a local business based in Seattle, WA, we are proud to support other local businesses by offering a wide selection of PNW-made products on our shelves. We believe in providing exceptional service to our customers by offering a friendly and positive shopping experience. Our trusted pharmacists are always available to help with prescriptions and offer an impressive list of services such as travel consultations, immunizations, health screenings, and answering any questions about over-the-counter items.
At Bartell Drugs, we care about the well-being of our customers and the greater Seattle community. We are committed to giving back by supporting local animal shelters, food pantries, and children and families through various in-store donation programs. Our mission is to treat our customers well while promoting a healthy and thriving community.
Products and Services
Bartell Drugs offers a wide range of products and services that cater to the health and wellness needs of our customers. Our full-service pharmacy provides prescription refills for the whole family, making it easier than ever to manage your family's pharmacy accounts and view your prescription status. We offer immunization services that ensure you stay up-to-date with your vaccines, annual flu shots, school immunizations, shingles, and more.
Our pharmacists are always available to answer any questions you may have about our over-the-counter items and offer advice on how to lessen the effects of seasonal allergies. At Bartell Drugs, we understand that your health and wellness needs extend beyond medication. That's why we offer an extensive range of products that cater to your everyday needs, including local snacks, dish racks, craft glitter, cat litter, beauty tools, photo prints, and custom gifts.
At Bartell Drugs, we are proud of our local heritage and are committed to providing the best products and services to our customers. We are constantly seeking new ways to offer innovative and convenient solutions that cater to the ever-evolving needs of our customers. Whether you're looking for a specific item or exploring our aisles for something new, our friendly staff is always here to assist you with a smile.
Overall Experience
The reviews below highlight the negative experiences of customers with Bartell's pharmacy, particularly with its corporate office and various locations. Several customers have reported issues with understaffing, long wait times, and poor customer service.
Pharmacy Staffing Issues
Multiple reviewers have criticized Bartell's for consistently understaffing its locations, leading to lengthy wait times and poor customer service. Some have reported being put on hold for extended periods without being given an estimated wait time.
Corporate Office Issues
One reviewer specifically targeted the corporate office, citing issues with scheduling pharmacy staff, understaffing, and poor IT initiatives that have led to problems with online pharmacy systems. They believe that Bartell's is a poor example of a "family company" and that its problems are often hidden behind a facade of being a family-owned business.
Location-Specific Issues
Specifically, reviewers have reported issues with the Bella Bottega Redmond pharmacy being understaffed, with long wait times and inadequate staffing in the drive-thru. The Bellevue location has also been criticized for having a long line and only one service rep and two tech/pharm staff.
Resolution and Alternatives
Many reviewers have expressed frustration and disappointment with their experiences at Bartell's and have chosen to take their business elsewhere. Some have shifted to other pharmacies, such as Safeway or Walgreens, while others have threatened to call the corporate office.
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