23rd Group

At 23rd Group, we are dedicated to serving our customers by providing a full range of facility maintenance services, project management, and construction related services. Our team is passionate about tailoring our services to meet the evolving challenges associated with building, expanding, and maintaining national facilities.

Our Mission

Our mission is to deliver a superior customer service experience while reducing costs and continuously improving the process for routine facility maintenance challenges. We believe in building long-term relationships with our clients and helping them achieve their goals through our expertise and dedication.

Our Services

We offer a comprehensive list of services that cater to various industries, including retail, financial, hospitality, entertainment, restaurant, convenience, healthcare, and commercial sectors. Our services include:

• Facility Maintenance: We keep your spaces, structures, and infrastructure in great condition on a regular basis to prevent failure of your equipment. Our maintenance services include exterior services, special equipment, pest control, HVAC/refrigeration, handyman/general maintenance, doors/windows/locks, remediation services, lighting/electrical, and plumbing.

• Construction Management: We provide professional and special project management techniques to oversee any and all your projects, from beginning to end. This includes restoration/build back, remodels/refresh, and special projects/rollouts.

Our Expertise

Our team of experts has extensive experience in managing and maintaining facilities for multi-site companies. We understand the importance of reducing costs, applying innovative strategies, and continuously improving the customer service experience. Our team is dedicated to providing unrivaled response times, meaningful communication, and adaptive strategies to meet the evolving challenges associated with building, expanding, and maintaining national facilities.

Why Choose Us?

By choosing 23rd Group as your facility management provider, you are selecting a team with a culture steeped in improving the process for routine facility maintenance challenges, reducing costs, and always delivering a superior customer service experience. We continuously benchmark technicians through a detailed scorecard process that measures response times, satisfaction levels, administrative compliance, and first trip resolution rates. Our service team employs a pre-dispatch protocol, which properly triages service requests, identifies any warranty considerations, and confirms the objectives of the service request.

Contact Us

If you're interested in learning more about our services or would like to discuss how we can help you manage your facilities, please don't hesitate to contact us. We look forward to building a long-term relationship with you and helping you achieve your goals.