Business Details
23 Years
experience
Emergency
services
Your Trusted Partner for Pet Care in Roanoke
Pet Pals has been Roanoke's most trusted pet care provider since 2003, combining 22 years of local expertise with modern tools to serve today's pet parents. Our dedicated team of professionals delivers loving, personalized care for dogs, cats, and small animals across Roanoke Valley. We prioritize comfort, compassion, and community, treating every pet like family while offering innovative solutions like real-time updates through our Time to Pet app.With a proven track record of reliability and a commitment to continuous improvement, we ensure pets thrive in their own homes when owners are away. Our services extend to farm animals and exotic pets, backed by rigorous staff training and a client-centric approach that includes 24/7 communication and flexible scheduling. We actively support animal welfare through meal donations for every service booked.
Services
Dog Walks
Pet Sitting
Cat Sitting
Farm Animal Care
Dog Adventures
Small Pet Care
24/7 Emergency Services
Mobile App Booking
Meet-and-Greet Consultations
Holiday Pet Care
Details
- Year established: 2003
Highlights and features
- We have over 22 years of experience providing pet care in Roanoke, VA
- Our team uses the Time to Pet app for real-time visit reports and photos
- We treat every pet like family with personalized care plans
- Our staff undergoes rigorous training and background checks
- We donate meals to animals in need for every service booked
What people say
Fantastic service
Loving care
Regular updates
Trustworthy team
Highly recommend
Services
Dog Walks
Our professional dog walking service ensures your canine companion receives regular exercise and bathroom breaks tailored to their specific needs. Available in 20-60 minute increments, walks include fresh water, snacks, and personalized attention. Our trained walkers accommodate puppies, seniors, and high-energy dogs while maintaining consistent schedules and providing real-time updates through our app.
Pet Sitting
Experience peace of mind with our in-home pet sitting services that maintain your pet's routine in their familiar environment. Our caregivers provide feeding, medication administration, playtime, and overnight stays while handling home maintenance tasks like mail collection and plant watering. Services start at $25 for 20-minute visits with flexible scheduling options available.
Dog Adventures
Energetic dogs enjoy personalized 90-minute adventure outings that include transportation to preferred locations like parks, trails, or pet stores. Each excursion features supervised play, a pup cup treat, and return transportation while maintaining strict safety protocols. Ideal for pets requiring extra stimulation and socialization beyond regular walks.
Cat Sitting
Our specialized cat sitting service maintains your feline friend's routine with feeding, litter box maintenance, medication administration, and personalized playtime. Visits start at 20 minutes with experienced caregivers trained in cat behavior and stress reduction techniques, ensuring comfort for even the most particular felines.
Farm Animal Care
We provide professional care for farm animals including feeding, stall cleaning, and health monitoring for horses, goats, chickens, and other livestock. Services are customized based on animal count and specific requirements, with experienced caregivers trained in proper handling techniques for various farm species.
People
Jessica
Owner
Jessica founded Pet Pals in 2003 after relocating to Roanoke with her family. A lifelong animal lover, she built the business from a one-woman operation to a trusted local service with a dedicated team. She manages operations while maintaining quality standards and client relationships.
Connie L.
Daily Manager/Pet Care Professional
Connie has served as a daily manager for seven years after a 30-year insurance career. She brings organizational expertise to pet care operations while providing hands-on service, combining professional management with personal pet care experience.
Kelly Perry
Daily Manager/Pet Care Professional
Kelly has managed daily operations for eight years, balancing pet care with family responsibilities. Her experience with dogs and cats informs her approach to client needs, while her organizational skills maintain service consistency across the team.
Rachel A.
Pet Care Professional
Rachel joined Pet Pals in 2023 with a Virginia Tech animal science degree. Her expertise in feline behavior enhances our cat care services, combining academic knowledge with practical experience in pet health and nutrition.
Caitlin S.
Dog Walker/Pet Care Professional
Caitlin has provided pet care since 2024 while pursuing marine biology studies. Her scientific background informs animal behavior observations, and her active lifestyle supports physical engagement with dogs during walks and play sessions.
Questions
What services does Pet Pals offer for different pet types?
We provide comprehensive care for dogs, cats, farm animals, and small pets like birds and reptiles. Our services include walks, sitting, medication administration, and specialized care tailored to each animal's needs.
How does the booking process work?
Start with a free meet-and-greet, activate your Time to Pet portal for scheduling, then book services through our app. Our three-step process ensures personalized care planning before your first service.
What are your holiday service policies?
We operate during major holidays with surcharges ranging from $10–$15 per visit. A 50% deposit is required for holiday reservations, refundable with 10-day cancellation notice prior to service dates.
Do you offer discounts for regular services?
Yes! Receive 10% off recurring schedules of three+ weekly visits or buy 10 walks/get 1 free. Referral discounts provide $15 credit for both new and referring clients.
How do cancellations work?
Cancel dog walks by 8 AM day-of for no charge. Pet sitting cancellations require 48-hour notice before first visit. Holiday reservations need 10-day cancellation for full deposit refund.
How do you ensure pet safety and communication?
Our Time to Pet app provides real-time visit reports with photos and notes after each service. All caregivers undergo background checks, and we maintain strict protocols for handling medications and emergency situations.
