Business Details
25 Years
experience
Award-Winning Pet Care Services in Andover
Pet Pals was founded in 2001 with a mission to deliver the highest standards of ethical pet care across the UK. As the nation's award-winning multi-service pet care provider, we operate in over 150 areas and have built our reputation on a foundation of trust, professionalism, and a deep understanding of pet owners' needs. Our team consists of dedicated pet lovers who are DBS checked, fully insured, and trained in pet first aid to ensure the safety and well-being of every animal in our care. We offer a comprehensive range of services including dog home boarding, cat sitting, pet sitting, dog walking, and house sitting, tailored to meet the unique requirements of each client.As founding members of the Pet Care Franchise Association, we actively contribute to raising industry standards for animal welfare. Our commitment to excellence has earned us the trust of thousands of pet owners nationwide, and we continue to expand our services while maintaining the personal touch that sets us apart.
Services
Dog Home Boarding
Cat Sitting
Pet Sitting
Dog Walking
House Sitting
Small Animal Boarding
Puppy Care
Elderly Dog Care
Pet Taxi
Medication Administration
Details
- Year established: 2001
Highlights and features
- We employ DBS-checked, pet first-aid trained professionals
- Our franchisees maintain full insurance coverage for client protection
- We pioneered the Pet Care Franchise Association's ethical standards
- 23 years of proven expertise in multi-service pet care delivery
- Customised care plans for pets with special requirements
Associations and certifications
- Pet Care Franchise Association
What people say
DBS-checked staff
Exceptional pet safety
Professional and reliable
Peace of mind
Experienced caregivers
Services
Dog Home Boarding
Our dog home boarding service provides a comfortable 'home from home' environment for dogs. Experienced host families offer individual attention, regular updates with photos, and adherence to vaccination requirements. We match dogs with suitable hosts through comprehensive assessments, ensuring compatibility with resident pets. All hosts receive canine first-aid training and local authority licensing.
Cat Sitting
Professional cat sitting services maintain pets' routines in their familiar home environment. Our trained carers provide feeding, playtime, and medication administration while maintaining household security. Services include litter tray cleaning, plant watering, and mail collection to deter burglaries during owner absence.
Pet Sitting
We offer tailored pet sitting for cats, rabbits, guinea pigs, and exotic animals. Carers visit homes to maintain regular routines, administer medication, and provide companionship. Services include home security measures like mail collection and curtain management to deter break-ins during owner travel.
Dog Walking
Our dog walking service includes solo or group walks with trained professionals. We accommodate special requirements through flexible scheduling and provide mental stimulation to prevent behavioural issues. Walks can be combined with pet sitting services for comprehensive care solutions.
House Sitting
Professional house sitting combines pet care with home maintenance during owner absence. Our DBS-checked carers live in properties to deter crime, maintain daily routines, and provide 24/7 pet supervision. Services include security checks, mail management, and emergency response coordination.
People
Kevin Thackrah
Managing Director
Kevin leads Pet Pals' strategic direction with extensive franchise management experience, driving the company's growth while maintaining its founding commitment to ethical pet care standards.
Tracey Dawber
Franchise Support Manager
Tracey oversees franchisee development and operational excellence, ensuring consistent service quality across all territories through comprehensive training programs and ongoing business support initiatives.
Jane Jukes
Finance Manager
Jane manages financial operations and franchise investment processes, providing financial guidance to franchisees while maintaining the company's fiscal stability and growth trajectory.
Questions
What pet care services do you offer?
We provide dog home boarding, cat sitting, pet sitting, dog walking, house sitting, small animal boarding, puppy care, and medication administration services.
How often do your carers visit pets?
Visit frequency is tailored to client needs, with typical durations of 40 minutes for dogs and 20 minutes for cats during each visit.
Are your staff properly vetted?
All carers undergo DBS checks, pet first-aid training, and carry ID badges for security verification.
Can you care for pets with special needs?
Yes, we handle medication administration, elderly pet care, and special dietary requirements with trained professionals.
How do you ensure home security?
Our carers work with local crime prevention officers and offer key-holding services to maintain home security during visits.
