Business Details
33 Years
experience
Emergency
services
Your Trusted Partner for Moving Services in Stow, OH
Custom Movers Services has established itself as a premier third-party provider in the relocation industry since 1993. With over 28 years of experience, we specialize in tailored programs that enhance operational and financial growth for our clients through advanced technology and strategic communication. Our services span nationwide, serving household goods and commercial relocation sectors with a focus on reliability and customer satisfaction. We pride ourselves on maintaining the highest standards of integrity, demonstrated through our commitment to resolving claims efficiently and protecting our clients' reputations. Our team's expertise is reflected in our partnerships with major van lines, relocation management companies, and industry associations.We offer extended hours, Saturday service, and 24-hour emergency assistance to meet diverse client needs. Our proprietary online tools enable seamless order management, tracking, and documentation retrieval for unparalleled convenience. With a contractor base servicing over 1,500 movers and national accounts, we combine technological innovation with personalized service to deliver consistent results. Our sister company, Moving Claims Solutions, provides comprehensive claims resolution services, ensuring complete coverage for our clients. Recognized by satisfied customers as the best third-party provider in the industry, we continue to innovate while maintaining our core principle: Your Reputation is Our Responsibility.
Services
Appliance Preparation
Custom Crating
TV Installation
Pool Table Service
Exercise Equipment Handling
Piano Moving
Furniture Assembly
Debris Removal
Wine Shipping
Moving Claims
Details
- Year established: 1993
Highlights and features
- 28 years of specialized expertise in third-party relocation services since 1993
- 24-hour emergency assistance and extended service hours available
- Proprietary technology platform for order tracking and document management
- Nationwide service coverage across all 50 US states and Canadian provinces
- Proven track record with over 1,500 movers and national accounts serviced
What people say
Best service ever
Top notch staff
Never had service failure
Quick to help
Outstanding customer service
Services
Appliance Preparation
We provide professional preparation for all in-home appliances, ensuring safe disconnection before moves and proper installation after delivery. Our technicians handle domestic devices with care, following strict safety protocols to prevent damage during transit. This service includes documentation of current condition and verification of functionality post-move, providing peace of mind for both clients and moving companies.
Custom Crating
Our custom-designed crates protect valuable items during transportation across North America. We engineer structurally sound containers tailored to specific items, incorporating proper rigging and load distribution. This service includes on-site construction, specialized packaging materials, and compliance with transportation regulations, ensuring maximum protection for delicate or high-value goods during transit.
Moving Claims
Our dedicated claims division handles all aspects of damage resolution, from parts replacement to property repairs. We provide rapid response to moving-related claims, offering on-site assessments and quality repairs while maintaining detailed documentation. This service streamlines the resolution process for clients, protecting their reputations through efficient problem-solving and customer satisfaction.
TV Installation
We specialize in handling flat and curved panel TVs, including disconnection, packing, and professional installation. Our technicians label all components for easy reassembly, provide mounting services, and ensure proper functionality at destination locations. This service extends to complete home theater systems, including audio equipment and wiring installation.
Piano Moving
Our specialists handle piano disassembly, packing, and reassembly with expertise in preserving these valuable instruments. We use specialized equipment and techniques to protect both the instrument's structural integrity and its musical quality. This service includes careful documentation of current condition and verification of functionality after relocation.
People
Dean Barker
President
Founder of Custom Movers Services in 1993 with relocation industry experience since 1986. Oversees strategic planning and management, growing the company into a premier third-party provider. Brings deep industry knowledge and leadership to ensure quality service delivery.
Mark Southerland
Vice President
Joined CMS in 2005 with 15+ years of B2B sales experience and home building industry background. Led infrastructure automation and marketing strategy development. Manages sales and marketing operations while ensuring compliance with industry standards.
Dale Mowdy
Operations Manager
Operations leader with 15+ years in relocation industry and 20+ years in management roles. Former Director of Operations for national moving franchise. Implements operational procedures and quality control measures to maintain service excellence across all CMS operations.
Cliff Biermann
Director of Client Development
25-year relocation industry veteran with experience in client relations and business development. CRP and GMS certified professional who focuses on account management and industry representation. Brings extensive knowledge of relocation management companies and van line operations.
Zoe Reese
Client Development Associate
Joined CMS in 2022 after BA in history and ten years of customer service management experience. Handles account maintenance, sales support, and marketing materials management. Provides essential support to the sales team while maintaining brand consistency.
Questions
Do you actually move or ship items?
We don't move or ship items directly. We prepare items for transport through disassembly, crating, and specialized handling. We can recommend trusted moving partners in your area.
What geographic areas do you service?
We service all 50 US states including Alaska and Hawaii, plus many Canadian provinces through our extensive contractor network.
Can you handle last-minute requests?
Yes, we specialize in urgent service requests. Our extensive contractor base allows us to accommodate most last-minute needs with quick response times.
Do you offer after-hours service?
We provide services beyond standard business hours and on weekends when needed, based on service provider availability.
How do you handle moving claims?
Our sister company Moving Claims Solutions handles all types of moving-related claims efficiently. Visit movingclaimsolutions.com for complete details about our claims resolution process.
