Experience the Best in Flooring - Come Visit Us Today!
At Rafael Floors Abbey Carpet Center, we pride ourselves on being Marin County's premier floor covering showroom and professional installation company. With over six decades of experience, we have earned a reputation for excellence in customer service, quality products, and expert installations.
Our Mission
Our mission is to help educate our customers so that they may make the best possible decision for their flooring needs. We understand that choosing the right flooring for your home can be overwhelming, which is why our knowledgeable staff is committed to guiding you through the process. We offer a wide range of flooring options, including hardwood, carpet, laminate, vinyl, and natural flooring, to ensure that you find the perfect fit for your home.
Our Services
We offer a comprehensive range of services to ensure that you receive the best possible experience. Our professional installation team is trained in-house to ensure that your flooring is installed with precision and care. We also offer hardwood refinishing and repairs to help you restore and increase the value of your home. Whether you're looking for a completely new floor or just need to repair an existing one, we have the expertise and resources to meet your needs.
Our Showroom
Our 5000 square foot showroom is the perfect place to start your flooring journey. With a vast selection of samples from top manufacturers, you'll be able to see and touch the flooring options that will best suit your needs. Our knowledgeable staff will be happy to guide you through the process, offering expert advice and recommendations to ensure that you make the best decision for your home.
About Our Team
Our team is comprised of professionals who are dedicated to providing exceptional customer service. We have been voted Pacific Sun's "Best of Marin - Carpet" 13 times and Pacific Sun's "Best of Marin - Hardwood" seven times, as well as earning Diamond Certified recognition for 13 years. Our commitment to excellence is unmatched, and we are proud to have earned the trust of our customers.
Overall Experience
The reviews highlight both positive and negative experiences with Rafael Floors. On one hand, many customers have praised the company's professionalism, helpful staff, and efficient installation process. On the other hand, some customers have expressed frustration with damaged products, poor communication, and issues with the company's ethics.
Professionalism and Customer Service
Many customers have complimented the company's staff, particularly Steve, for their helpfulness, knowledge, and professionalism. They have been praised for their ability to guide customers through the selection and installation process, making the experience smooth and stress-free.
Product Quality and Selection
Customers have been satisfied with the quality and selection of flooring products offered by Rafael Floors. The company has been commended for its competitive pricing and wide range of options.
Installation and Refurbishing
The installation process has been praised for being efficient and clean, with customers appreciating the company's ability to complete jobs quickly and to a high standard. Additionally, the company's refinishing services have been commended for their quality and attention to detail.
Issues and Concerns
However, some customers have experienced issues with damaged products, poor communication, and problems with the company's ethics. These issues have led to frustration and disappointment, with some customers vowing not to do business with the company again.
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