Business Details
34 Years
experience
Trusted Commercial Real Estate Insurance Solutions
CIBA Insurance Services has been a leader in commercial real estate insurance for over 30 years, delivering tailored solutions through an exclusive network of brokers. Our data-driven approach combines decades of underwriting expertise, loss control insights, and claims management to address evolving industry needs. We specialize in property and general liability insurance for well-maintained CRE properties with dedicated management teams.Our in-house claims team, supported by legal experts, ensures rapid resolution and proactive risk mitigation. Backed by A-rated carriers and a commitment to innovation, we empower brokers with competitive programs and personalized support. Our focus on strategic growth, client relationships, and community impact through the CIBA Insurance Services Foundation distinguishes us as a trusted partner in the E&S market.
Services
Property Insurance
General Liability
Risk Mitigation
Claims Handling
Legal Services
Broker Appointments
Data Analytics
Underwriting
Cyber Insurance
Terrorism Coverage
Details
- Year established: 1992
Highlights and features
- We offer 32+ years of CRE insurance expertise with A-rated carrier partnerships
- Our in-house claims team achieves resolutions surpassing industry standards
- Exclusive broker network receives personalized support and competitive commissions
- Data-driven risk mitigation tools reduce insurance costs and prevent losses
- Dedicated underwriting teams provide customized coverage for complex properties
Services
Property Insurance
CIBA Insurance Services provides comprehensive property insurance for commercial real estate, offering two specialized programs: CIBA Insurance Services Tower with $1B occurrence limits and CIBA Insurance Services NexEdge with dedicated per-location coverage up to $50M. Our policies include unique features like water damage protection, extended indemnity periods, and access to add-on coverages. Backed by A-rated carriers, we deliver adaptive solutions for complex risks across 400,000+ habitational units nationwide.
General Liability
Our general liability program addresses CRE-specific risks with individual limits up to $50M per location. Designed for package accounts with property coverage, it includes access to add-on protections and legal support through CP Law Group. Available in most U.S. states, this solution combines AZGUARD Insurance's A+ ratings with Western States' specialized risk management expertise for comprehensive liability defense.
Risk Mitigation
CIBA Insurance Services's proactive risk management includes property inspections with actionable reports, legal contract reviews, and educational resources like our Risk Mitigation Mastery guides. Our data-driven approach helps clients prevent losses through property evaluations, safety best practices, and tailored strategies that have reduced insurance cost drivers for 30+ years.
Claims Handling
Our in-house TPA, Claims Adjusting Group, delivers industry-leading claims service with voice-to-voice contact within 8 business hours. Backed by 20+ years of CRE claims expertise and legal support from CP Law Group, we ensure efficient resolutions through dedicated adjusters, timely responses, and a client-focused process that surpasses industry standards in both litigated and non-litigated claims.
Broker Appointments
CIBA Insurance Services's exclusive broker program offers specialized habitational insurance solutions with dedicated support. Brokers gain access to data-driven insights, flexible underwriting, and competitive commissions while benefiting from collaborative partnerships, loss mitigation resources, and a 32-year track record of empowering agents to close complex CRE insurance deals successfully.
People
Robert Rheel
Chief Executive Officer
With over 40 years of insurance leadership, Robert Rheel has driven CIBA Insurance Services's growth since 2019. He oversees claims handling, underwriting, and strategic operations while leveraging data analytics to enhance client relationships and market expansion.
Saro Hamamah
Chief Information Officer
Saro Hamamah brings 30+ years of IT leadership in insurance technology. He designs data ecosystems that enhance customer experience and operational efficiency, holding engineering degrees from the University of Southern California.
Aimee Westcott
Controller
Aimee Westcott manages CIBA Insurance Services's financial operations with 25+ years of senior accounting experience. She oversees audits, financial reporting, and accounting processes while maintaining rigorous standards of fiscal responsibility.
Lisa Qiang
Client Experience Manager
Lisa Qiang shapes CIBA Insurance Services's brand strategy and broker relationships with 10 years of insurance industry experience. She leads marketing initiatives and client engagement programs to support business growth and market visibility.
Michael Kennick
President, CAG
Michael Kennick oversees CIBA Insurance Services's claims and legal operations with 20+ years of premises liability expertise. As CAG president and CP Law Group counsel, he manages regulatory compliance and litigated claims defense.
Questions
What commercial real estate insurance products does CIBA offer?
CIBA provides Property Insurance (CIBA Tower and CIBA NexEdge programs), General Liability coverage, and specialized add-on protections for commercial real estate properties nationwide.
How can brokers join CIBA's exclusive network?
Brokers can apply through our online Broker Application to gain access to specialized CRE insurance programs, competitive commissions, and dedicated underwriting support.
What claims support services are available?
Our in-house Claims Adjusting Group provides 8-hour response times, legal defense through CP Law Group, and dedicated adjusters for both litigated and non-litigated claims.
What risk mitigation resources do you provide?
CIBA offers property inspections with actionable reports, legal contract reviews, educational guides, and proactive loss prevention strategies to reduce insurance costs.
Which states does CIBA serve?
CIBA Tower operates in most U.S. states, while CIBA NexEdge serves Western states with expanding Midwest and Southeast coverage.
How does CIBA handle complex insurance needs?
Our data-driven underwriting teams create tailored solutions for challenging CRE segments, supported by A-rated carriers and flexible program structures.
