Business Details
50+ Years
experience
Your Trusted Community Credit Union in New York
Founded in 1970 as the Wayne County Teachers Association Federal Credit Union, we began with a mission to serve educators and staff in Wayne County schools. Over five decades, we expanded our reach and evolved into a community-focused financial institution, rebranding as Reliant Community Credit Union in 2007 to reflect our values of trust, accountability, and individual success. Today, we serve anyone living, working, worshiping, volunteering, or studying in Monroe, Ontario, or Wayne Counties, NY, offering a full range of financial services designed to meet diverse needs. Our member-owned structure ensures every decision prioritizes our members, not shareholders, and our not-for-profit model allows us to reinvest earnings to benefit our community. With 45,000+ members and 10 branches across New York, we combine personalized service with innovative solutions, including free credit report reviews, low loan rates, and user-friendly digital banking tools.Our team of dedicated professionals is committed to helping members achieve their financial goals through tailored advice and fee-free services like AD&D insurance and financial fitness check-ups. We measure success by the strength of our communities, supporting local initiatives through scholarships and partnerships. As a federally insured credit union, we provide security and reliability while maintaining a small-town feel that fosters trust and long-term relationships. Our members consistently praise our exceptional service, with many referring family and friends, reflecting our core belief that banking should empower individuals to do more and be more.
Services
Checking Accounts
Savings Accounts
Vehicle Loans
Mortgages/Home Loans
Personal Loans
Business Accounts
Credit Cards
Insurance Services
Financial Education
Shared Branch Services
Details
- Year established: 1970
Highlights and features
- We offer free credit report reviews to help members save thousands annually.
- Our member-owned structure ensures decisions prioritize customer benefits over profits.
- We provide consistently competitive loan rates backed by 50+ years of local expertise.
- Our digital banking tools combine convenience with live, community-based support.
- We reinvest earnings into community initiatives like the Donald K. Rhine Scholarship program.
Associations and certifications
- National Credit Union Administration (NCUA)
What people say
Fantastic credit union
Super friendly staff
Low loan rates
Member-first approach
Seamless digital tools
Services
Free Credit Report Review
Our certified advisors conduct thorough credit report analyses to identify savings opportunities. Members receive personalized recommendations to reduce debt and improve credit scores. This complimentary service has saved members an average of $3,323 annually through strategic refinancing and rate adjustments.
Vehicle Loans
We offer competitive-rate vehicle loans with flexible terms for new and used car purchases. Members benefit from streamlined approval processes and potential savings of thousands through our refinancing programs. Our loan specialists provide transparent guidance to match financial goals with appropriate financing solutions.
Business Banking
Tailored financial solutions for local businesses include commercial accounts, payment processing, and targeted lending options. Our relationship managers deliver personalized support for cash flow management, business expansion, and employee benefit programs. We specialize in understanding regional market dynamics to drive local business success.
Financial Education
Comprehensive financial literacy resources cover budgeting, debt management, and investment basics. Members access free workshops, online calculators, and one-on-one counseling to build long-term financial confidence. Our programs emphasize practical strategies for achieving personal wealth-building milestones.
Shared Branch Services
Through our partnership with 5,600+ credit unions nationwide, members access full-service banking at shared branches. This network provides convenient transaction capabilities, including deposits, withdrawals, and loan payments, regardless of geographic location while maintaining account security and service consistency.
People
Pamela P. Heald
President & CEO
With decades of leadership in cooperative finance, Pamela Heald guides Reliant's strategic vision while maintaining direct member engagement. She champions community investment and financial accessibility, ensuring the credit union's growth aligns with member needs.
Questions
Who is eligible to join Reliant Credit Union?
Anyone living, working, worshiping, volunteering, or studying in Monroe, Ontario, or Wayne Counties, NY, plus immediate family members of eligible individuals.
What loan rates do you offer?
We provide consistently competitive rates across all loan products, with auto loan refinancing saving members an average of $3,323 annually.
How can I access banking services outside branch hours?
Our mobile app and online banking platform offer 24/7 account management, including transfers, bill payments, and digital check deposits.
Do you have a referral program?
Yes! Refer a friend who opens a qualifying account, and they receive a $150 bonus while you enjoy expanded membership benefits together.
Are my accounts federally insured?
All deposits are federally insured up to $250,000 through the National Credit Union Administration (NCUA), providing maximum security for your funds.
What financial education resources do you provide?
We offer free workshops, budgeting tools, and personalized financial check-ups to help members make informed decisions about saving, investing, and debt management.
