Business Details
40 Years
experience
Emergency
services
Trusted Damage Restoration Services in Grandy, NC
Founded in 1986, Bluewater Restoration is the Outer Banks' premier locally owned restoration company dedicated to delivering compassionate, professional services for property damage emergencies. Our certified team specializes in water damage restoration, fire damage cleanup, mold remediation, and biohazard decontamination, combining 35+ years of experience with advanced technology to protect homes and businesses.As a licensed North Carolina General Contractor, we provide turn-key solutions that prioritize rapid response, insurance claim documentation, and community well-being. Backed by certifications from the IICRC and EPA Lead Safe programs, our mission is to exceed customer expectations through integrity, transparency, and expertise in every project.
Services
Water Damage Restoration
Fire Damage Restoration
Mold Remediation
Biohazard Cleanup
Septic Cleanup
Hurricane Program
Air Duct Cleaning
Indoor Environmental Inspections
Rapid Drying Services
Viral Disinfection
Details
- Year established: 1986
Highlights and features
- 35+ years of local restoration experience since 1986
- 24/7 emergency response with rapid water extraction services
- IICRC-certified technicians for water, fire, and mold remediation
- Licensed NC General Contractor with full rebuild capabilities
- Industry-standard Xactimate insurance claim documentation
Associations and certifications
- NC General Contracting License
- Institute of Inspection Cleaning & Restoration (IICRC)
- Lead Safe (EPA)
- NC Outer Banks Home Builders
Services
Water Damage Restoration
Specializing in rapid water extraction and structural drying using industrial equipment to prevent mold growth after floods or leaks. Our certified technicians respond within 15 minutes, employing thermal imaging and moisture mapping to identify hidden damage. Services include content pack-out, dehumidification chambers, and insurance claim documentation to expedite recoveries across Dare and Currituck Counties.
Fire Damage Restoration
Comprehensive fire damage solutions including smoke residue removal, odor neutralization, and content restoration. Our team follows IICRC S580 standards for structural assessment and utilizes HEPA filtration to eliminate hazardous particles. We document all damaged items with serial numbers for insurance reimbursement and provide temporary reconstruction while final repairs are completed.
Mold Remediation
Certified mold inspection and remediation services addressing moisture sources through air quality testing and thermal imaging. We implement containment barriers with negative air pressure to prevent cross-contamination, employing EPA-registered biocides for spore elimination. Post-remediation verification ensures compliance with IICRC S520 protocols, focusing on long-term prevention strategies for coastal climates.
Biohazard Cleanup
Professional biohazard decontamination for crime scenes, infectious waste, and sewage spills following CDC guidelines. Our OSHA-compliant technicians use Level C protective gear and EPA-registered disinfectants to handle bloodborne pathogens. Services include structural sanitization, air scrubbing, and safe disposal of contaminated materials in accordance with North Carolina environmental regulations.
Viral Disinfection
Hospital-grade viral disinfection using electrostatic sprayers and fogging technology to eliminate pathogens like SARS-CoV-2. We implement CDC-recommended protocols for commercial spaces, combining EPA-registered oxidizers with hydroxyl generators to neutralize airborne contaminants while preserving indoor air quality for residential and business environments.
People
Stacy Justice
Co-Founder, CEO, President
Stacy co-founded Bluewater Restoration in 1985 after graduating from Old Dominion University, managing business operations while maintaining dual Master Restorer certifications in water and fire restoration. She oversees HR, training, and compliance.
Tara Bernheisel
General Manager
With military logistics experience, Tara leads operations after joining in 2013, directing disaster response teams across North Carolina. She manages client relations and service delivery for emergency and reconstruction projects.
Samantha Thelin
Marketing & Social Media Assistant
A Navy veteran and former property management specialist, Sammie handles digital outreach efforts while supporting client communication and community engagement initiatives for the Outer Banks-based company.
Questions
How quickly can you respond to emergency calls?
We answer 24/7/365 and typically dispatch teams within 15 minutes of receiving calls about water, fire, or biohazard emergencies.
Are your technicians certified for specialized services?
Our team holds multiple IICRC certifications for water, fire, and mold remediation, plus EPA Lead Renovator credentials for post-disaster safety compliance.
What documentation do you provide for insurance claims?
We generate detailed Xactimate reports with photo documentation, itemized loss lists containing serial numbers, and industry-standard justification for all restoration expenses.
How do you handle mold remediation differently from competitors?
We combine moisture mapping technology with negative air containment systems, following IICRC S520 standards for spore elimination and long-term moisture management.
What construction services qualify your company for rebuilds?
As NC General Contractors #35962, we possess full reconstruction capabilities including structural repairs, drywall replacement, and code-compliant rebuilding to pre-loss conditions.
