Business Details
20 Years
experience
Expert Auto Body & Mechanical Repair Services in Rockville, MD
CRG Auto Body is a family-owned and operated business with over 30 years of experience in the auto repair industry. Established in 2006, our primary goal has always been customer satisfaction. Starting as a small shop in Silver Spring, we expanded to a larger facility in Rockville through customer referrals. We prioritize excellent customer service, working with all insurance providers and maintaining strong relationships with towing and rental companies to streamline the repair process. Our managers are ASE and I-CAR certified, ensuring adherence to the highest industry standards. Our technicians are I-CAR certified and regularly attend training to stay updated on evolving automotive technologies.We guide customers through repair options, provide transparent estimates, and keep all parties informed throughout the process. Our state-of-the-art collision repair equipment and commitment to continuous improvement reflect our dedication to quality. We take pride in easing the stress of vehicle repairs by handling all necessary tasks before drop-off and maintaining open communication. Our family legacy, combined with technical expertise, ensures reliable service for individuals, fleets, and insurance partners.
Services
Auto Body Repair
Mechanical Services
Collision Repair
Insurance Claims
Vehicle Estimating
Fleet Services
Towing Coordination
Rental Assistance
ASE Certified Repairs
I-CAR Certified Services
Details
- Year established: 2006
Highlights and features
- Family-owned with 30+ years of combined automotive repair experience
- ASE and I-CAR certified technicians for industry-standard expertise
- State-of-the-art collision repair equipment and continuous training
- Seamless insurance claims assistance and partner network access
- Transparent communication throughout the repair process
Associations and certifications
- ASE
- I-CAR
What people say
Exceptional service
Timely repairs
Stress-free experience
Family-owned reliability
Certified expertise
Services
Auto Body Repair
Our auto body repair service restores vehicles to pre-accident condition using advanced equipment and I-CAR certified techniques. Technicians complete regular training to address modern automotive materials and designs. Customers receive detailed estimates and updates throughout the repair timeline.
Mechanical Services
Comprehensive mechanical services include diagnostics, engine repairs, and system maintenance for optimal vehicle performance. ASE-certified managers oversee all work, ensuring adherence to manufacturer specifications and safety standards for passenger and fleet vehicles.
Insurance Claims Assistance
We streamline insurance claims with direct provider communication and documentation. Our team coordinates estimates, rental vehicle arrangements, and towing services to reduce customer stress during the repair process.
Vehicle Estimating
Accurate vehicle damage assessments are provided by I-CAR certified estimators using digital imaging and repair software. Estimates include parts, labor, and timelines while maintaining transparency with customers and insurers.
Fleet Services
Tailored fleet maintenance and collision repair programs for businesses with multiple vehicles. Services include priority scheduling, detailed documentation, and discounted rates for high-volume clients.
People
Carlos
Owner
Carlos co-founded CRG Auto Body with his wife Josie, leveraging decades of automotive industry experience to build a customer-focused repair business.
Josie
Owner
Josie partners with Carlos to lead CRG Auto Body, emphasizing family values and customer satisfaction in daily operations and business growth.
Tony
Business Manager
Tony oversees business operations at CRG Auto Body, managing administrative functions and ensuring efficient service delivery for customers and partners.
Sofia
Office Manager
Sofia coordinates office operations at CRG Auto Body, supporting customer service initiatives and maintaining organizational efficiency across departments.
Nelson
Shop Manager
Nelson supervises all repair operations and serves as lead estimator, combining technical expertise with customer communication to ensure quality outcomes.
Questions
What auto repair services do you offer?
We provide full-service collision repair, mechanical maintenance, insurance claims assistance, vehicle estimating, and fleet services using certified technicians and modern equipment.
Are your technicians certified?
Yes, our managers hold ASE and I-CAR certifications, while all technicians maintain I-CAR certification through regular training on automotive repair advancements.
How do you handle insurance claims?
We directly coordinate with all major insurance providers, manage documentation, and provide transparent estimates while keeping customers informed throughout the claims process.
Can you assist with rental vehicles?
Yes, we arrange rental cars through partner companies and include this coordination in our insurance claim services to minimize customer disruption.
What areas do you serve?
We primarily serve Rockville and Silver Spring, Maryland, with capabilities to support customers throughout the surrounding metropolitan area.
How can I schedule an appointment?
Contact us via phone or website to receive a quote and schedule repair services at our Rockville facility during business hours.
