Educate. Elevate. Execute.
Marshall Pierce is a renowned jewelry and watch retailer proudly serving the Chicago area since 1896. With over 125 years of experience, our team is dedicated to providing exceptional customer service, unmatched quality, and variety in fine jewelry and luxury timepieces. Whether you're shopping for the perfect engagement ring, a statement piece of jewelry, or a luxury watch, our expert team will guide you through every step of the process to ensure you find the perfect piece every time.
Our Services
At Marshall Pierce, we offer a wide range of services to cater to your every need. Our expert team provides exceptional customer service, unmatched quality, and variety in fine jewelry and luxury timepieces. From designing and sourcing the best selection of diamonds, timepieces, and fine jewelry to providing expert services and repairs, we strive to exceed your expectations. Our services include:
- Fine jewelry and watch sales
- Timepiece and jewelry repair
- Expert engraving
- Financing and insurance replacement
- Custom design and creation
Our Commitment
As Marshall Pierce celebrates over 91 years of business, our commitment to providing the highest level of customer service is stronger than ever. We are dedicated to building long-lasting relationships with our clients, many of whom we've served for decades and generations. Our team is passionate about helping you find the perfect piece that exceeds your expectations, and we look forward to sharing in your everyday celebrations, milestones, and special occasions.
Excellent Customer Service and Quality Jewelry
The reviews for Marshall Pierce & Co. are overwhelmingly positive, with all authors giving a 5-star rating. The common theme among these reviews is the exceptional customer service provided by Jerry, Donna, Christopher, and other staff members. Many reviewers have been repeat customers for decades, praising the store's reputation for trustworthiness, integrity, and quality jewelry. The store's willingness to communicate effectively with customers, especially those who may not have a deep understanding of fine jewelry, is also commended.
Experience with Watch Repair
One reviewer, Carlos Cabaya, gave a 2-star rating due to poor communication and customer service during the repair of a watch. The author experienced delays, miscommunication, and additional charges, which led to frustration and a negative experience.
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