Business Details
34 Years
experience
Emergency
services
24/7 Emergency Restoration Services in Metairie, LA
SERVPRO of Metairie has been serving the Greater New Orleans community since 1992, built on principles of hard work, proper training, and exceptional customer service. Our team provides 24/7 emergency restoration services for water damage, fire damage, mold remediation, and storm recovery, combining local expertise with national resources through our SERVPRO franchise network. As independently owned operators since 2018, we bring personal experience from navigating disasters like Hurricane Katrina, ensuring empathetic and efficient solutions for residential and commercial properties.Our commitment to exceeding industry response standards1-hour call return, 4-hour on-site arrival, and 8-hour scope completiondemonstrates our dedication to rapid, reliable recovery. With national contracts supporting insurance coordination and property management partnerships, we deliver comprehensive restoration while treating every client like family.
Services
Water Damage
Fire Damage
Mold Remediation
Storm Restoration
Commercial Cleaning
Construction Services
Specialty Cleaning
Biohazard Cleanup
Document Restoration
Roof Tarping
Details
- Year established: 1992
Highlights and features
- We provide 24/7 emergency restoration services with rapid response guarantees.
- Our team has decades of local experience handling hurricane and storm damage.
- We maintain national contracts for seamless insurance coordination and resource access.
- Our owners personally experienced Hurricane Katrina's impact, ensuring empathetic service.
- We exceed industry response standards with 1-hour call returns and 4-hour on-site arrivals.
What people say
Fast and thorough
Great job
Efficient and courteous
Amazing communication
Professional and nice
Services
Water Damage
Our water damage restoration service addresses emergencies from burst pipes, storms, or flooding. We deploy 24/7 crews with industrial equipment to extract water, dry structures, and prevent mold growth. With SERVPRO's national network support, we handle both residential and commercial claims efficiently, coordinating directly with insurance providers for seamless claims processing.
Fire Damage
Fire damage restoration includes debris removal, smoke odor elimination, and structural repairs. Our technicians use specialized cleaning methods to restore damaged contents and document the process for insurance claims. We work with historic New Orleans properties, addressing unique challenges of older electrical systems and preserving architectural integrity during recovery.
Mold Remediation
Mold remediation services identify moisture sources, contain contaminated areas, and safely remove mold-infested materials. We follow strict protocols for air quality testing and prevention strategies to protect health. Our team handles both post-disaster mold growth and hidden infestations in residential and commercial environments across the Gulf Coast region.
Storm Restoration
Storm restoration services address hurricane, tornado, and severe weather damage. We provide emergency board-up, roof tarping, and structural repairs while coordinating long-term rebuilding. With local expertise from Hurricane Katrina recovery, we prioritize rapid stabilization to prevent secondary damage and support insurance claims documentation for residential and business properties.
Commercial Cleaning
Commercial cleaning services focus on minimizing business interruptions after disasters. We offer flexible scheduling for occupied spaces and coordinate with property managers for large-scale projects. Our SERVPRO franchise network enables handling multi-location claims while maintaining consistent quality standards for office buildings, retail spaces, and industrial facilities.
People
William R. Love Jr.
Co-Owner
Co-owner of SERVPRO of Metairie since 2018, William brings hurricane recovery experience from growing up on the Mississippi coast. He focuses on community relationships and operational excellence, ensuring rapid response to local disasters while maintaining SERVPRO's national quality standards.
Taylor R. Rosson
Co-Owner
As co-owner, Taylor leverages post-Katrina rebuilding insights to lead technical teams. He specializes in complex water damage cases and insurance coordination, maintaining SERVPRO's 1-4-8 response standard while prioritizing client communication during stressful recovery processes.
Jim A. Metteauer
Co-Owner
Jim contributes extensive local knowledge as a Metairie-based co-owner. He oversees equipment readiness and crew training, ensuring preparedness for 24/7 emergency calls. His leadership focuses on maintaining SERVPRO's reputation for thoroughness while adapting to evolving restoration technologies and safety protocols.
Questions
What types of restoration services do you offer?
We specialize in water damage, fire damage, mold remediation, storm recovery, and commercial cleaning services for residential and business properties.
Do you provide 24/7 emergency services?
Yes, we offer 24/7 emergency response with guaranteed 1-hour call returns and 4-hour on-site arrival times for all disasters.
How do you handle insurance claims?
We work directly with insurance companies to document damage, provide repair scopes, and ensure proper storage of belongings during restoration.
Are your technicians certified?
Our team receives ongoing SERVPRO-certified training in water extraction, mold removal, and fire damage restoration techniques.
What areas do you serve?
We serve Metairie, Lafreniere Park, and the Greater New Orleans area, including commercial properties across the region.
