Business Details
50+ Years
experience
Emergency
services
Your Trusted Global IT Solutions Partner
Founded in 1972, Spencer Technologies has established itself as a global leader in comprehensive IT solutions and services. With over 45 years of experience, we specialize in delivering end-to-end technology support, from consulting and deployment to ongoing maintenance, tailored to meet the evolving needs of our clients. Our expertise spans critical areas such as Point of Sale systems, network solutions, asset management, and audio-visual installations, ensuring businesses remain competitive in a rapidly advancing technological landscape. Headquartered in Medway, Massachusetts, our strategically positioned regional offices and certified technicians provide rapid on-site support within four hours, backed by an 85,000-square-foot warehouse for parts and logistics. Our commitment to innovation is demonstrated through our partnerships with industry-leading technology providers and our continuous investment in training programs like Spencer University, which certifies both our W-2 employees and independent field technicians.We operate under core philosophies of integrity, partnership, and total client satisfaction, ensuring transparent processes and accountability in every project. Our 24/7/365 Support Center (OneDesk) and advanced network monitoring platform (RDS) leverage AI and predictive analytics to maintain operational continuity for clients worldwide. With a proven track record of successful expansions into Mexico and Europe, along with strategic acquisitions like Certified Retail Solutions, we combine decades of experience with cutting-edge methodologies to deliver value-driven technology solutions. Our executive leadership team, including CEO David Strickler and President Jamie Jamieson, guides the company's vision to define industry standards in retail technology while maintaining a client-centric approach that prioritizes problem resolution and long-term strategic partnerships.
Services
Point of Sale
Network Solutions
Asset Management
Audio Visual
RFID
Self-Service
Procurement Support
Professional Services
Remote Digital Services
Payment Solutions
Details
- Year established: 1972
Highlights and features
- We offer 45+ years of experience in retail technology solutions
- Our W-2 technicians provide on-site support within 4 hours
- 24/7/365 Support Center with AI-powered network monitoring
- Customized service programs for global enterprise clients
- Strategic partnerships with leading technology providers
What people say
24/7 support
Experienced technicians
Global coverage
Rapid response
Retail expertise
Services
Point of Sale
Spencer Technologies provides comprehensive Point of Sale solutions with lifecycle support from evaluation to deployment and ongoing maintenance. Our W-2 technicians deliver customized installations while offering board-level repairs and warranty administration. We partner with industry leaders to provide demo systems and scalable solutions that maximize system uptime. Our dedicated project teams ensure seamless integration with existing infrastructure while maintaining 100% operational readiness through customized service level agreements.
Network Solutions
Our network solutions include structured cabling, wireless network design, and IT closet organization performed by experienced technicians. We utilize heat mapping and predictive surveys to optimize wireless coverage while maintaining organized cable infrastructure. The RDS monitoring platform employs AI and predictive analytics to identify potential issues before they impact operations. Our unified communications experts implement voice-over-IP systems that integrate with existing enterprise environments, ensuring reliable connectivity across retail and corporate locations.
Asset Management
We manage complete IT asset lifecycles through depot repair, reverse logistics, and disposition services. Our system tracks assets at every stage while providing actionable lifecycle analysis to maximize value. The program includes hardware staging, configuration, and supply chain optimization to support large-scale deployments. With global coverage and rapid response capabilities, we ensure efficient asset utilization while maintaining compliance with environmental and regulatory requirements throughout the asset's lifecycle.
Audio Visual
Our audio-visual solutions combine creative engineering with technical expertise to enhance customer experiences. Services include digital signage, sound system design, and interactive media installations tailored to brand requirements. The team provides complete lifecycle support from initial design through installation and ongoing maintenance. We offer both visible and discreet solutions that align with business goals while maintaining technical reliability. Partnering with leading AV technology providers ensures access to cutting-edge solutions for modern retail environments.
RFID Solutions
We implement RFID systems that improve inventory accuracy and operational efficiency across retail environments. Our solutions include hardware procurement, tagging processes, and software integration for omnichannel capabilities. Partnering with RFID technology leaders enables deployment of advanced tracking systems that reduce shrinkage and improve supply chain visibility. The program covers complete implementation from concept development through ongoing support, ensuring clients maximize RFID benefits while maintaining system reliability and scalability.
People
David Strickler
Chief Executive Officer
David Strickler leads Spencer Technologies' strategic vision with decades of experience in enterprise technology solutions. He oversees global operations and innovation initiatives while maintaining the company's commitment to industry leadership through continuous investment in technical capabilities and client partnerships.
Jamie Jamieson
President
Jamie Jamieson returns as President with extensive retail technology expertise. He focuses on expanding service offerings and strengthening client relationships through operational excellence. His leadership emphasizes strategic growth while maintaining the company's core values of integrity and partnership in all client engagements.
Nate Strickler
EVP Sales
Nate Strickler drives sales strategy with deep industry knowledge and client-focused approach. He leads business development initiatives while maintaining strong relationships with enterprise clients. His focus on understanding client needs ensures solutions that deliver measurable business value through technology innovation.
Nick Chacharone
CFO
Nick Chacharone manages financial operations with emphasis on sustainable growth and strategic investment. He ensures financial discipline while supporting expansion initiatives and technology advancements. His leadership maintains fiscal responsibility aligned with the company's long-term vision and client service commitments.
Lorrie Mailhot
VP People and Culture
Lorrie Mailhot leads talent development and organizational culture initiatives. She focuses on employee engagement, training programs, and diversity initiatives that support company growth. Her leadership ensures a skilled workforce through programs like Spencer University and mentorship opportunities for technical professionals.
Questions
What industries does Spencer Technologies specialize in?
We primarily serve retail enterprises but also support corporate clients across multiple sectors with comprehensive IT solutions.
Do you offer 24/7 technical support?
Yes, our OneDesk Support Center provides 24/7/365 technical assistance with AI-powered network monitoring capabilities.
How quickly can technicians respond to service requests?
We guarantee on-site support within four hours through our strategically positioned W-2 technicians and partner network.
What technology partners do you work with?
We collaborate with leading technology providers in POS systems, RFID, network infrastructure, and audio-visual solutions.
Can you support international deployments?
Yes, with global operations established in Europe and Mexico, we manage large-scale international technology implementations.
How do you ensure service quality across locations?
Through standardized training programs, Spencer University certifications, and rigorous quality control for all field technicians.
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