Business Details
20 Years
experience
Emergency
services
Your Trusted IT Partner for Network, Device & Cloud Support
TechCollective is a worker-owned cooperative dedicated to delivering enterprise-class IT support to businesses and nonprofits. Founded in 2006 by tech professionals committed to democratic ownership, our Boston and San Francisco teams bring over 14 years of combined experience in network infrastructure, cloud services, and cybersecurity. Our technicians are business owners themselves, ensuring personalized attention to every client's unique needs. We specialize in cross-platform solutions for Windows, Mac, and Linux environments, offering both reactive support and proactive system monitoring.Our service portfolio includes secure network design, data backup strategies, and compliance-focused storage solutions tailored to organizations of all sizes. With a focus on transparency and client education, we provide detailed documentation and 24/7 accessibility to system health reports. Our cooperative model fosters long-term employment stability and community investment, reflecting our commitment to sustainable business practices.
Services
Network Infrastructure
Cloud Services
Data Backup
Security Monitoring
Remote Support
Server Management
Compliance Solutions
VPN Setup
IT Consulting
Hardware Support
Details
- Year established: 2006
Highlights and features
- Worker-owned cooperative ensures technical experts make business decisions
- 14 years of experience supporting businesses with cross-platform environments
- Guaranteed one-hour response time for SLA customers
- Proactive security monitoring with enterprise-grade firewalls
- Flexible month-to-month service plans with no long-term contracts
What people say
Fantastic experience
Excellent business partner
Very responsive
Amazing staff
Extremely flexible
Services
Network Infrastructure
Design and implementation of secure, high-performance network systems. Our engineers optimize connectivity for office environments and remote teams. We deploy enterprise-grade hardware from Ubiquiti and Meraki to ensure reliable, scalable solutions for growing organizations.
Security Monitoring
24/7 threat detection and response for networks and endpoints. Our proactive monitoring identifies vulnerabilities before they impact operations. We implement encryption, antivirus protection, and centralized management systems to safeguard your digital assets against evolving cyber threats.
Data Backup
Customized backup solutions for cloud and on-premises environments. We implement Datto, Backblaze, and enterprise NAS systems to ensure business continuity. Our HIPAA-compliant storage options protect sensitive information while maintaining easy access for authorized users.
Remote Support
Immediate troubleshooting for Windows, Mac, and Linux systems. Our technicians provide real-time support through secure remote connections. We resolve software issues, configure cloud services, and maintain system performance without requiring onsite visits.
Cloud Services
Integration of Google Workspace and Microsoft 365 platforms. We optimize cloud storage, email systems, and collaboration tools for seamless operation. Our team ensures secure remote access through VPN solutions and cloud-based infrastructure management.
Questions
What makes TechCollective different from other IT providers?
As a worker-owned cooperative, our technicians directly own and manage the business. This ensures technical expertise drives decision-making and creates long-term commitment to client success.
Do you support both Mac and Windows environments?
We specialize in cross-platform support for Windows, Mac, and Linux systems. Our engineers maintain expertise in all major operating systems to serve diverse technology environments.
How quickly do you respond to emergencies?
SLA customers receive guaranteed one-hour response times during business hours. We typically respond faster when possible and prioritize urgent issues through our centralized ticketing system.
Can you help with HIPAA-compliant data storage?
Yes, we implement secure storage solutions that meet HIPAA requirements. Our team configures access controls, encryption, and audit trails to protect sensitive healthcare information.
What service plans do you offer?
We provide flexible month-to-month plans starting at $500/month for device protection and $800/month for comprehensive helpdesk support. Plans include proactive monitoring and priority response times.
