Mustang Micro Systems

Spencer Technologies is a global IT solutions and service company that has been providing reliable onsite and customized programs for over 45 years. Our global headquarters in Medway, MA is supported by our regional offices and technicians located strategically around the world, enabling us to provide onsite services wherever our clients need. Our mission is to take care of our clients' technology - wall-to-wall, 24/7. We achieve this through our holistic approach of core services, including Procurement Support Center, Asset Management, Installations and Projects, Professional Services, Remote Digital Services, Audio & Visual, Point of Sale (POS), RFID, and Self-Service Payment Solutions.

Our timeline reflects our commitment to growth and innovation. In 2003, we launched our 24/7 Break Fix Service. By 2005, we expanded our services to include Stage & Configure. In 2009, we acquired Mustang Microsystems, allowing us to better serve our clients. In 2012, we expanded our operations to Mexico, and in 2014, we expanded into Europe. In 2016, we launched our Help Desk, and in 2017, we acquired Certified Retail Solutions. Our Partner Alliance Program was launched in 2019, reflecting our commitment to building strategic partnerships with industry leaders.

Our quick facts showcase our strengths and capabilities. We have global coverage, with privately-held W2 technicians, an 85,000 sq ft warehouse, designated project teams, customized service programs, and on-site capabilities with parts available in 4 hours or less. Our executive leadership team consists of experienced professionals committed to delivering excellence.

Our Core Philosophies

At Spencer Technologies, we are guided by our core philosophies. Our first and foremost commitment is to have our clients up and running as quickly as possible. We achieve this through our "Fix it First" philosophy, which prioritizes restoring operations before investigating the root cause. We believe that getting our clients back to business is our top priority.

We also prioritize integrity by being transparent with our process and accountable for the success of our clients and ours. We strive to become trusted advisors and strategic partners to our clients, delivering value and building long-term relationships.

We define total satisfaction as an active and living goal, not just a survey or list of numbers to choose from. We believe that delivering value to our clients is a ongoing process, requiring active engagement and a commitment to continuous improvement.

Our vision is to be the leading solution provider for Retail Technology. We achieve this through our commitment to innovation, excellence, and customer satisfaction.

Our Solutions

At Spencer Technologies, we offer a range of solutions designed to meet the needs of our clients. Our Procurement Support Center provides a single point of contact for all procurement needs, streamlining the ordering process and reducing costs. Our Asset Management services enable clients to track and manage their assets, ensuring compliance and reducing costs. Our Installations and Projects services provide end-to-end project management, from site surveys and design to implementation and maintenance.

Our Professional Services include consulting, design, and implementation of technology solutions. Our Remote Digital Services enable clients to remotely monitor and manage their technology infrastructure, reducing downtime and improving efficiency. Our Audio & Visual and Point of Sale (POS) solutions enable clients to create engaging customer experiences and streamline operations. Our RFID and Self-Service Payment Solutions enable clients to offer secure and convenient payment options, reducing fraud and improving customer satisfaction.

Our Partners

At Spencer Technologies, we are proud to partner with industry leaders. Our partners include Elo, Brother, Zebra, Workforce Connect, Sensormatic, and Toshiba. These partnerships enable us to provide our clients with the latest technology solutions, backed by industry-leading support and expertise.