Business Details
24 Years
experience
Emergency
services
Trusted IT Partner for Southern New England Businesses
Alphanet Solutions was founded in 2002 to help small businesses in Boston, Worcester, and Providence maximize their technology investments. Our managed and hosted services eliminate costly installation cycles while providing continuous access to cutting-edge technologies that are fully managed, redundant, secure, and affordable. We hold Microsoft Small Business Specialist Certification and operate as a Microsoft Certified Partner, leveraging these credentials to deliver industry-proven solutions. Our team of experienced engineers functions as an extension of your business, offering 24/7 support to ensure uninterrupted operations.With a focus on predictable IT costs and proactive maintenance, we enable clients to concentrate on growth rather than technical challenges. Our expertise spans network security, data backup, cloud computing, and compliance solutions tailored to small business needs. Backed by a 100% service guarantee, we commit to resolving issues within 2 hours or providing services free of charge. Serving Southern New England, we combine technical proficiency with personalized service to transform technology into a strategic business advantage.
Services
IT Consulting
Cybersecurity
Cloud Computing
Data Backup
VoIP Solutions
Network Security
Managed Print
HIPAA Compliance
Office Moves
Virtualization
Details
- Year established: 2002
Highlights and features
- We guarantee 2-hour response times with penalty-free service if unmet
- 30+ years of combined executive IT management experience
- Customized solutions aligned with business requirements and budgets
- Proactive network maintenance prevents data loss and downtime
- 24/7 help desk support with guaranteed system uptime
Associations and certifications
- Microsoft Small Business Specialist
- Microsoft Certified Partner
- Sophos Certified
What people say
Dependable service
Prompt consultants
Confidence in server changes
Secure backups
Cost-effective solutions
Services
Managed IT Support
Our managed IT services provide continuous network monitoring and proactive maintenance for small businesses. With 24/7 support and guaranteed response times, we ensure minimal downtime while handling all aspects of your technology infrastructure. Clients benefit from predictable costs and access to certified engineers with decades of combined experience.
Cybersecurity Solutions
We deliver comprehensive cybersecurity protection including firewalls, intrusion prevention, and email spam filtering. Our Sophos-certified experts implement multi-layered defenses against malware, phishing, and data breaches while ensuring regulatory compliance for healthcare, finance, and other industries with sensitive data requirements.
Cloud Computing
Our cloud solutions help businesses reduce hardware costs while improving scalability and remote access capabilities. We specialize in Microsoft 365 migration, virtual desktop infrastructure, and hybrid cloud implementations that balance cost-efficiency with performance requirements for growing organizations.
Data Backup & Recovery
We implement automated backup systems with local and offsite storage options to protect critical business data. Our solutions include rapid recovery capabilities for hardware failures, accidental deletions, or catastrophic events, ensuring business continuity with minimal data loss.
VoIP Phone Systems
Our Star2Star VoIP solutions combine landline reliability with advanced features at reduced costs. Systems include 99.999% uptime guarantees, internet outage resilience, and over 35 business communication features while typically cutting phone bills by 25-70% for our clients.
People
Tim Shea
President and Co-Founder
With over 30 years of IT consulting experience, Tim Shea leads sales, marketing, and operations at Alphanet Solutions. He previously founded Systems Integration Group and served as Regional Vice President at NetSetGo before co-founding Alphanet Solutions in 2002.
Jay McBride
Senior Network Engineer
Jay McBride brings 30+ years of networking expertise to Alphanet Solutions. As co-founder, he specializes in complex network deployments, server management, and security solutions while maintaining a client-focused approach to technical implementation.
Questions
What IT services do you offer for small businesses?
We provide managed IT support, cybersecurity solutions, cloud computing, data backup, VoIP systems, HIPAA compliance, and network security tailored to small business needs.
Do you offer 24/7 technical support?
Yes, our team provides 24/7 help desk support with guaranteed response times and system uptime monitoring.
Which geographic areas do you serve?
We serve Boston, Worcester, Providence, Hartford, Manchester, and surrounding areas in Southern New England.
What certifications does your team hold?
Our engineers hold Microsoft Small Business Specialist Certification, Sophos Certified credentials, and Microsoft Partner status.
How do you handle emergency IT issues?
We guarantee response within 2 hours for critical issues, with penalty-free service if this commitment isn't met.
Videos
