Your Comprehensive Security Solution Provider
At OneAZ Alarm, we pride ourselves on being a comprehensive security solution provider for both commercial and residential properties. With over 35 years of experience in the industry, we have established ourselves as a trusted and reliable partner for all security needs. Our team of experts is dedicated to providing top-notch services, including security systems, fire and life safety, video surveillance and monitoring, access control, home automation, and more.
Our History
Formerly known as AAA Alarm & Security, Inc., our company was founded in 1985 and has since grown to become a leading security solutions provider in the Phoenix area. We have maintained an A+ rating with the Better Business Bureau and ensure that all our technicians are licensed, bonded, and insured. Over the years, we have expanded our services to cater to the needs of both commercial and residential customers, providing customized proposals to accommodate each customer's unique security needs.
Our Services
We offer a wide range of services designed to protect your property and provide you with peace of mind. Our services include:
Security Systems: We provide commercial and residential security systems, including monitoring, video surveillance, and access control.
Fire and Life Safety: Our fire and life safety services include monitoring, alarm systems, and inspection services to ensure your property meets all safety regulations.
Video Surveillance and Monitoring: Our video surveillance services include installation, monitoring, and maintenance of CCTV cameras, video recorders, and other equipment.
Access Control: We provide access control systems to regulate who enters and exits your facility, promoting a secure and productive environment.
Home Automation: Our home automation services allow you to control your home or business with ease, including security systems, thermostats, lights, appliances, and more.
Cellular Back-up: We provide cellular back-up services for both residential and commercial properties, ensuring your security system remains active even in the event of a power outage.
Automation/Interactive Services: Our automation/interactive services allow you to control your security system remotely, receive notifications, and access video feeds from anywhere.
Videos: We offer instructional videos and troubleshooting guides to help you get the most out of your security system.
Troubleshooting: Our team of experts is available to troubleshoot any issues you may be experiencing with your security system.
FAQ: We have compiled a list of frequently asked questions to provide you with quick answers to common security-related questions.
Help Videos: Our help videos provide step-by-step instructions on how to use and maintain your security system.
Customer Support: Our customer support team is available 24/7 to assist with any questions or concerns you may have.
Overview of Reviews
The reviews of AAA Alarm & Security Inc. are largely negative, with many customers expressing frustration and disappointment with the company's service, equipment, and business practices.
Positive Experiences
A few customers have had positive experiences with the company, citing prompt and professional service, helpful technicians, and effective security solutions.
Common Complaints
Many customers have reported problems with the company's equipment, including faulty alarm panels, sensors, and communication issues. Some have also experienced poor customer service, including long wait times, unhelpful representatives, and unresolved issues.
Contract and Business Practices
Several customers have expressed frustration with the company's contract and business practices, including automatic renewal clauses, termination fees, and poor communication regarding contract terms.
Loyalty and Trust Issues
Some customers have reported feeling misled or deceived by the company's sales tactics and promotional offers, leading to a breakdown of trust and loyalty.
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