- "We Bring the Store to You"
Born in 1988, Flooring Direct has been a trusted name in Dallas / Fort Worth for over 30 years. Founded on the principle of providing superior service and greater customer satisfaction, we remain committed to exceeding expectations.
Locally Owned and Operated
As a locally-owned and operated business, we take pride in serving our community. Our team of experienced professionals is made up of Dallas / Fort Worth residents who are dedicated to understanding your needs and providing personalized solutions. We are committed to upholding the highest ethical standards and delivering exceptional customer service experience.
Expert Knowledge and Wide Selection
At Flooring Direct, we boast extensive knowledge of various flooring materials, including carpets, vinyl, hardwood, laminate, and tile. Our comprehensive selection caters to diverse tastes, budgets, and project requirements. Our friendly and experienced sales consultants will guide you through the process of selecting the perfect flooring solutions for your home.
Tailored Services
From initial consultation to installation, we offer a seamless and stress-free experience. Our comprehensive services include:
- In-home consultations: Our team brings samples right to your doorstep, allowing you to visualize potential flooring options in the comfort of your home.
- Detailed project planning: We work with you to create a tailored plan that meets your specific needs and budget.
- Professional installation: Our team of skilled installers ensures meticulous and lasting results.
- Comprehensive follow-up: We provide ongoing support and guidance after installation to ensure your complete satisfaction.
Quality Guaranteed
Customer satisfaction is our top priority. We stand behind our work with a satisfaction guarantee and offer industry-leading warranties on all materials and labor. Additionally, we are fully insured for your peace of mind.
Overall Experience
The overall experience with Flooring Direct has been positive, with many satisfied customers praising the company's professionalism, quality of products, and excellent customer service.
Sales Representatives
The sales representatives, such as Michael, Jake, Hiro, Steve, and Tom, were highly praised for their knowledge, helpfulness, and professionalism. They took the time to explain options, offered competitive pricing, and provided excellent customer service.
Installation Process
The installation process was generally smooth, with installers being described as neat, professional, and hardworking. They took care to leave the customer's home in a clean condition at the end of each working day.
Product Quality and Options
Flooring Direct offers a wide selection of flooring options, including hardwood, vinyl, and carpet. The quality of the products has been praised, with many customers expressing satisfaction with their new floors.
Issues and Resolutions
Some customers did experience issues, such as delays in installation or problems with the carpet manufacturer. However, Flooring Direct demonstrated a commitment to resolving these issues, often going above and beyond to ensure customer satisfaction.
Customer Satisfaction
Many customers have expressed satisfaction with their experience, praising Flooring Direct's professionalism, quality of products, and excellent customer service. They would highly recommend the company to others.
Be the first to review Flooring Direct.
Write a Review
