Business Details
15 Years
experience
Custom Pool Design & Construction in Rockwall, TX
Pool Xperts, based in Rockwall, Texas, has been serving East Dallas since 2011 with a commitment to exceptional service. We began as a pool maintenance provider and expanded in 2018 to specialize in custom swimming pools and outdoor living spaces. Our team combines decades of industry experience with certifications like Certified Pool Operator (CPO) and Certified Pool Inspector (CPI), ensuring expertise in every project. We prioritize continuous education to stay ahead of industry trends and best practices. Our services include pool design, construction, repair, renovation, and maintenance, along with energy-efficient solutions and hot tub installations.Recognized as a Top 50 Service Company by Pool & Spa News and a three-time City's Best Award winner, we emphasize transparency, no-pressure sales, and client satisfaction. Our partnerships with organizations like the Pool and Hot Tub Alliance (PHTA) and National Plasters Council reflect our dedication to quality and ethical standards. We serve communities including Forney, Sunnyvale, Rockwall, and beyond, offering complete backyard solutions tailored to individual needs. With a focus on innovation and reliability, Pool Xperts transforms outdoor spaces into functional, beautiful retreats.
Services
Custom Pools
Outdoor Living
Pool Repair
Renovations
Hot Tubs
Leak Detection
Acid Washes
Plaster Repairs
Automation Upgrades
Energy Efficiency
Details
- Year established: 2011
Highlights and features
- Certified Pool Operator and Inspector on staff for technical expertise
- Three-time City's Best Award winner for service excellence
- No-pressure sales philosophy with transparent pricing
- Energy-efficient pump and automation systems reduce operating costs
- Member of Pool & Hot Tub Alliance adhering to industry ethics standards
Associations and certifications
- PHTA
- CPO
- CPI
- NPC
What people say
Professional crews
Timely updates
Beautiful results
Highly recommend
Phenomenal job
Services
Custom Pools
We create bespoke swimming pools tailored to individual preferences and property specifications. Our designs incorporate modern features like beach entries, waterfalls, and energy-efficient systems. With over 50 years combined experience, we transform backyards into personalized oases while maintaining structural integrity and aesthetic appeal.
Pool Repair
Our licensed technicians handle all pool repair needs including equipment upgrades, leak detection, and surface restoration. We use industry-leading diagnostic tools to identify issues like plumbing leaks or filtration problems. Regular maintenance prevents costly repairs while ensuring optimal performance and water quality throughout the year.
Outdoor Living
We design comprehensive outdoor living spaces integrating pools with kitchens, fire pits, pergolas, and premium furniture. Our approach combines functionality with aesthetics to create year-round entertainment areas. We coordinate all elements from hardscaping to automation systems for cohesive, luxurious outdoor environments.
Pool Renovations
We modernize aging pools with contemporary features like saltwater systems, LED lighting, and aggregate finishes. Our renovations address structural issues while updating aesthetics and efficiency. We offer complete transformations including deck resurfacing, tile replacement, and addition of water features.
Hot Tubs
We install premium Garden Leisure and Amalfi Series hot tubs with capacities from 3 to 9 seats. Our selection includes energy-efficient models with advanced hydrotherapy features. We handle site preparation, electrical requirements, and ongoing maintenance support for optimal spa performance.
People
Alain Nassar
Owner
Mechanical engineering graduate from Baylor University with 18 years pool industry experience. Former Dallas ISD teacher who founded Pool Xperts in 2012 to combine technical expertise with customer-focused service. Passionate about creating backyard paradises.
Sandra Nassar
Co-Owner
Industrial engineer from Pontificia Javeriana University with logistics and software design background. Transitioned from corporate operations management to pool industry in 2012. Brings systematic approach to business processes and client relations.
Tim Broyles
Pool Designer
40+ years pool construction experience with national design awards. Specializes in 3D design visualization and project execution from concept to completion. Expertise spans simple renovations to complex custom builds with integrated outdoor features.
Guadalupe Mendez
Service Technician
Pool service professional since 2014 with expertise in equipment repair and water chemistry. Handles post-construction maintenance and client education on system operation. Known for thorough explanations and prompt service response.
Questions
What factors determine pool maintenance costs?
Maintenance costs depend on pool size, equipment type, water volume, usage frequency, and surrounding landscape. We offer customized plans to meet specific needs.
How often should pools be cleaned?
Most residential pools require biweekly cleaning unless there's heavy usage or environmental factors. We successfully maintain 80% of clients on this efficient schedule.
Do you offer financing options?
We partner with third-party lenders for pool financing. We recommend securing independent financing to maintain control over project funds.
Are saltwater pools completely chlorine-free?
Saltwater systems generate chlorine but eliminate packaged chemical additives. Winter maintenance still requires supplemental chlorine due to system temperature limitations.
How do you handle pool leak detection?
We use pressure testing and electronic diagnostics to identify leaks in plumbing or pool structure. Most repairs can be completed the same day with minimal disruption.
What renovation options improve pool efficiency?
Upgrades include energy-efficient pumps, saltwater systems, LED lighting, automated controls, and insulated covers that reduce energy consumption by 30-50%.
