Business Details
33 Years
experience
Emergency
services
Expert Pool Service & Repair in Dallas
Since our founding over 30 years ago, Hayden Pools has been dedicated to providing the highest standard of pool maintenance, repair, and renovation across Dallas, Plano, and Richardson. Our team of certified professionals combines modern technology like the WaterLink Spin Touch system with decades of industry experience to deliver precise water chemistry and reliable service. We are committed to quality through our membership in CARECRAFT, ensuring we remain at the forefront of evolving pool technologies.Our services include weekly cleaning, inspections, equipment repair, and small-scale renovations, all performed with a focus on customer satisfaction and technical excellence. With a trained workforce and low employee turnover, we offer consistent, dependable care for residential pools, helping clients avoid costly issues through proactive maintenance.
Services
Pool Cleaning
Pool Repairs
Pool Inspections
Pool Renovations
Chemical Testing
Filter Replacement
Plaster Replacement
Tile Repair
Mastic Replacement
Equipment Maintenance
Details
- Year established: 1993
Highlights and features
- We offer over 30 years of specialized expertise in residential pool maintenance and repair.
- Our technicians use the WaterLink Spin Touch system for precise water chemistry analysis.
- All staff are certified pool operators and licensed residential appliance installers.
- We guarantee rapid response times, typically within 24-48 hours for service requests.
- Low employee turnover ensures consistent service quality from experienced professionals.
Associations and certifications
- CARECRAFT
What people say
Quick to respond
Top notch service
Pool wizards
No extra charges
Professionalism and reliability
Services
Pool Cleaning
Hayden Pools provides comprehensive weekly pool cleaning, including skimming, vacuuming, brushing, and chemical balancing using the WaterLink Spin Touch system. Our technicians ensure optimal water quality and equipment functionality while maintaining safety standards. Regular cleaning prevents costly repairs and extends the lifespan of your pool.
Pool Repairs
Our licensed technicians handle equipment repairs for pumps, filters, heaters, and automation systems, prioritizing safety and energy efficiency. We use certified methods to resolve leaks, electrical issues, and component failures. Urgent repairs are typically completed within 48 hours of service requests.
Pool Inspections
We conduct detailed visual and operational inspections of pools and equipment, generating digital reports with repair recommendations. Our certified inspectors evaluate structural integrity, water chemistry, and mechanical systems. Inspections help identify minor issues before they become major problems.
Pool Renovations
Hayden offers plaster replacement, tile upgrades, and mastic sealing to modernize pool aesthetics and improve safety. Our team installs VGB-compliant drains and energy-efficient lighting. Renovations incorporate current technology to enhance both functionality and visual appeal.
Chemical Testing
Using WaterLink Spin Touch technology, we perform 8-parameter water chemistry tests in two minutes to ensure balanced pool chemistry. This system measures chlorine, pH, calcium hardness, and phosphates to maintain safe swimming conditions. Regular testing prevents equipment damage and water quality issues.
People
James Hayden
President
45-year pool industry veteran with CPO and CPI certifications, overseeing operations and service standards. Holds a SMU Bachelor of Science degree and leads major renovation projects.
Karen Prodahl
Vice President
25-year pool industry specialist managing administrative operations and customer relations. Focuses on maintaining the company's high service standards and employee training programs.
Steve Berry
Inspector and Repair Technician
34-year veteran technician with CPO and CPI certifications, specializing in complex equipment diagnostics and repairs. Handles major system malfunctions and emergency service calls.
Matt Brannen
Inspector and Repair Technician
33-year experienced technician and former CPO instructor focusing on equipment upgrades and renovation projects. Provides technical training to new hires and ensures compliance with safety standards.
Mark Coloso
Route Supervisor
15-year veteran managing daily service operations and technician scheduling. Ensures timely service delivery while maintaining certification standards for all field personnel.
Questions
What maintenance should I do between service visits?
Empty skimmer baskets and Polaris bags as needed. Prevent leaves from blocking skimmer flow to avoid pump damage.
Why does my salt pool need chlorine tablets?
Chlorine floaters supplement salt generator output during high demand periods to maintain water sanitation.
What water level should I maintain for optimal filtration?
Maintain water level halfway up the tile line to ensure proper skimmer function and equipment protection.
How often should I test pool chemistry?
Our technicians test chemistry during every visit. Additional testing is recommended after heavy rainfall or usage.
What indicates my pool might be leaking?
Loss of more than 1-inch of water daily or inconsistent chemical levels may indicate a potential leak.
How do you handle service during freezing weather?
We recommend keeping pumps running. Technicians can adjust systems to prevent freezing damage during cold spells.
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