Business Details
Hotel Marketing Solutions | Travel Media Group
Travel Media Group is a hospitality marketing leader with over four decades of experience providing hotels with competitive digital marketing solutions. Our expertise spans social media strategy, reputation management, review response programs, and website development, all powered by our proprietary OneView platform. We serve individual properties and large hotel portfolios, delivering scalable solutions that enhance online visibility and drive revenue growth. Our team of seasoned professionals combines industry-specific knowledge with innovative technology to optimize guest engagement throughout the booking journey.With a focus on measurable results, we help hotels improve TripAdvisor and Google rankings, increase positive reviews, and strengthen brand recognition. Our client-centric approach includes dedicated support teams, actionable analytics, and customizable service packages tailored to each property's unique needs. Backed by proven success in elevating hotel performance metrics, we maintain partnerships with major hospitality brands while continuously evolving our offerings to meet emerging digital marketing trends.
Services
Social Media Management
Reputation Management
Review Response Program
Website Development
Digital Marketing Strategy
Highlights and features
- We offer 40+ years of specialized hospitality marketing expertise
- Our proprietary OneView platform integrates all digital marketing solutions
- We provide tailored review responses with 24-hour turnaround guarantee
- We deliver measurable results with case studies showing 25+ rank improvements
- Our dedicated client success team supports 8am-6pm EST
What people say
Improved rankings
Increased positive reviews
Effective reputation management
Timely response handling
Dedicated support teams
Services
Social Media Management
Our Social Media Management service creates engaging content tailored to hotel brands across Facebook, Instagram, X, and LinkedIn platforms. We develop customized posting schedules with property-specific content highlighting amenities, local attractions, and special offers. Our team of professional writers produces 1-5 posts weekly, while analytics tools track engagement metrics and campaign performance. This service helps hotels increase online visibility, connect with potential guests, and drive direct bookings through strategic social media presence.
Reputation Management
Our Reputation Management solution helps hotels proactively improve their online presence through review tracking, sentiment analysis, and competitor benchmarking. We implement post-stay email campaigns to encourage reviews, provide real-time alerts for new feedback, and generate detailed performance reports. The service includes TripAdvisor and Google ranking improvements, competitor tracking tools, and actionable insights to enhance guest satisfaction. This comprehensive approach helps hotels increase positive reviews and improve booking conversion rates.
Review Response Program
The Review Response Program delivers professional, brand-consistent replies to guest reviews across 10+ platforms including TripAdvisor, Google, and Booking.com. Our U.S.-based writers craft personalized responses within 24 hours, with auto-approval options for efficiency. The service includes sentiment analysis reports identifying property strengths and improvement areas, plus response editing capabilities for hotel staff. This program helps properties maintain positive online reputations while saving staff time for guest interactions.
Website Development
Our Website Development service creates responsive, SEO-optimized websites showcasing hotel amenities and unique selling points. The service includes modern design templates, content creation, and integration with the OneView platform for review management. Websites feature booking engines, photo galleries, and mobile optimization to enhance user experience. This service helps hotels establish strong digital foundations that convert website visitors into direct bookings.
Enterprise Solutions
Enterprise Solutions provide scalable marketing tools for hotel brands managing 500+ properties. Our offerings include brand-wide review response programs, centralized guest relations ticketing systems, and white-label marketing solutions. The service features portfolio-level analytics, standardized response protocols, and API integrations with property management systems. This comprehensive platform enables enterprise clients to maintain consistent brand messaging while optimizing marketing efficiency across multiple locations.
People
Dana Singer
President
Dana leads Travel Media Group with focus on organizational growth and inclusive culture. With extensive hospitality experience, she directs business strategy while fostering innovation across digital marketing solutions for hotels.
Jason Lee
Chief Technology Officer
Jason oversees digital product development with 20+ years in hospitality technology. He manages technical teams to ensure scalable solutions that meet evolving market needs while maintaining product viability and sales alignment.
Erica Jo Rago
Vice President of Strategic Partnerships
Erica drives enterprise sales initiatives with results-oriented leadership. She focuses on strategic partnerships and customized solution implementation to help hotel clients maintain quality standards and achieve business goals.
Edwin Pomales
Vice President, Client Success & Operations
Edwin leads client success teams with emphasis on satisfaction and relationship building. He mentors staff to deliver effective support while ensuring operational efficiency in client service delivery.
Ryan Embree
Director of Marketing
Ryan connects with hospitality professionals through educational webinars and industry events. He focuses on marketing strategy consultation and implementation of effective digital solutions for hotel revenue growth.
Questions
What makes Travel Media Group different from other hotel marketing agencies?
We offer custom-tailored solutions developed specifically for hospitality with 40+ years of industry experience. Our proprietary OneView platform integrates all services, and we provide fixed monthly pricing rather than hourly billing.
How quickly do you respond to guest reviews?
We typically create responses within 24 hours of receiving reviews. Properties can opt for auto-approval settings or review responses before publication, with options for expedited handling.
What review platforms do you support?
We respond to reviews on TripAdvisor, Google My Business, Facebook, Booking.com, Hotels.com, Expedia, Orbitz, Yelp, OpenTable, Agoda, Travelocity, and select brand websites.
Do you offer social media content creation?
Yes, our social media packages include 1-5 weekly posts across Facebook, Instagram, X, and LinkedIn. We create property-specific content featuring amenities, local attractions, and special promotions.
How do you handle enterprise-level hotel portfolios?
We provide scalable solutions with brand-wide response protocols, centralized ticketing systems, and portfolio analytics. Our enterprise tools support 500+ property management with white-label options and API integrations.
What results can hotels expect?
Clients typically see improved TripAdvisor rankings, increased positive reviews, and enhanced online visibility. Case studies show properties achieving 25-rank improvements and 131% increases in Google reviews within months.
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