Business Details
17 Years
experience
Emergency
services
Trusted IT Services in Raleigh, NC
Benton Technology Solutions is a family-owned and operated IT services company serving small and mid-sized businesses across North Carolina. Founded in 2009, we specialize in delivering customized IT, cloud, and VoIP solutions designed to streamline operations and enhance efficiency. Our locally owned business prioritizes exceptional customer service and competitive pricing, with a team of certified professionals committed to proactive network monitoring, rapid issue resolution, and comprehensive data protection.With expertise in server virtualization, managed IT services, and disaster recovery planning, we empower businesses to focus on growth while we handle their technology infrastructure. Our 24/7 monitoring capabilities and personalized approach ensure minimal downtime and maximum security for clients in Raleigh, Durham, Cary, Greensboro, and surrounding areas.
Services
Managed IT Services
Server Virtualization
IT Help Desk
Mobile Network Security
IT Documentation
Cloud Services
VoIP Services
SIP Trunks
UCaaS Services
Data Backup
Details
- Year established: 2009
Highlights and features
- Locally owned since 2009 with Triangle-area expertise
- 24/7 network monitoring and rapid response times
- 100% satisfaction guarantee on all services
- Certified IT professionals with industry-specific experience
- Customized solutions for small to mid-sized businesses
What people say
Friendly, prompt, and knowledgeable
Highly recommend for any IT needs
Fair pricing and immediate resolution
Perfect fit for our office
Seamless network transition
Services
Managed IT Services
Our managed IT services provide continuous network monitoring and proactive maintenance for North Carolina businesses. With 24/7 performance tracking of critical systems, automated alerts, and scheduled maintenance, we prevent outages and minimize downtime. Our local technicians deliver personalized support for hardware, software, and security updates, ensuring your IT infrastructure operates at peak efficiency while you focus on business growth.
Server Virtualization
Server virtualization services consolidate multiple systems onto single physical servers, reducing hardware costs and energy consumption. We implement full, para-, and OS-level virtualization solutions that improve resource allocation and simplify cloud migration. This approach enhances system efficiency while maintaining security and scalability for growing businesses in the Triangle area.
IT Help Desk
Our responsive IT help desk offers immediate assistance for end-user issues and internal team support. Available through phone, email, or ticketing system, our technicians resolve problems remotely whenever possible. For complex issues requiring on-site visits, our local team ensures minimal disruption to your business operations across Raleigh and surrounding regions.
Data Backup
Comprehensive data backup solutions combine on-site, off-site, and cloud storage options to protect against data loss. We create customized disaster recovery plans with defined recovery time objectives and regular testing schedules. Our Datto-powered systems ensure rapid data restoration following cyberattacks, hardware failures, or natural disasters affecting North Carolina businesses.
VoIP Services
VoIP phone services deliver scalable communication solutions with advanced features like video conferencing and mobile integration. We implement hosted PBX systems and SIP trunks that grow with your business while maintaining crystal-clear call quality. Our solutions reduce communication costs while improving flexibility for companies in Durham, Cary, and beyond.
People
Troy T. Benton
Owner & President
Founder Troy Benton established the company in 2009 after military service and IT experience across the US. A UNC-Chapel Hill graduate, he leads with 15+ years of technical expertise and business leadership in network infrastructure.
Adam Williams
Vice President
Adam joined in 2011 with engineering and IT certifications. He manages operations while maintaining technical proficiency, balancing leadership responsibilities with hands-on problem-solving for Triangle-area clients.
Herbert Parks
IT Manager
IT Manager with CISCO Systems and Bayer Pharmaceuticals background. Specializes in network engineering and ITIL processes while mentoring junior staff and supporting community tech education programs in North Carolina.
Karney Thompson
IT Professional
Certified A+/Network+ technician with web development expertise. Provides second-tier support for complex issues while pursuing Security+ certification to enhance the company's cybersecurity capabilities.
Eli Rainsworth
IT Support Supervisor
Support specialist with associate's degree in information technology. Focuses on end-user training and documentation while maintaining expertise in emerging IT trends through continuous learning.
Questions
What is Managed IT Service?
Our managed IT services provide continuous network monitoring, proactive maintenance, and technical support to prevent downtime while you focus on business operations.
How much do managed IT services cost?
Pricing varies based on your specific needs, but outsourcing IT reduces overhead costs while providing access to a full team of certified professionals.
Do you offer Microsoft 365 integration?
Yes, we provide Microsoft 365 subscriptions with 99.9% uptime guarantee, collaboration tools, and seamless integration with existing systems.
Can you work with our existing IT department?
Absolutely. We collaborate with internal teams to enhance capabilities, provide overflow support, and share technical expertise.
What's the difference between VoIP and UCaaS?
VoIP handles voice calls over internet protocol while UCaaS adds video conferencing, instant messaging, and mobile integration for comprehensive communication solutions.
How do you protect business data?
We implement antivirus protection, secure email gateways, password policies, and multi-layered data backup solutions to safeguard your critical information.
