Where Quality Meets Craftsmanship
At Gaston Jewelers, we pride ourselves on being a family-owned business that has been serving the Phoenix Metropolitan Area for over 60 years. Our commitment to providing excellent customer service, coupled with our passion for creating timeless and custom-made jewelry pieces, has allowed us to build strong relationships with our customers. Our team of skilled jewelers takes pride in their work, ensuring that every piece that leaves our store is crafted to perfection.
Our History
Our founder, Bill Gaston, started the business in 1945 in a one-room, single workbench watch repair shop. Over the years, he built the business into a full-service jewelry store. After his passing in 2000, his daughter Carol took over the shop and continued to build on his legacy of providing exceptional customer service. Today, we continue to make people happy with our products and services, and we're proud to be a trusted name in the Valley.
Our Services
We offer a wide range of services, including jewelry repair, design, and restoration. Our team of skilled jewelers can help with appraisals, stone setting, watch repair, watch battery replacement, watch band shortening and replacement, gemstone identification, pearl and bead stringing, gemstone grading, gold and rhodium plating, and custom designs. Whatever type of jewelry needs fixing, we can finish the job within a few days. Our in-house work ensures that your jewelry is handled with care and respect, and we only outsource to other specialists when necessary.
Why Choose Us
We're committed to serving our local community and exceeding our customers' expectations. Our family-owned business has been fostering friendly, personalized service for more than 60 years. We're proud to be known as the "jewelry problem solvers" in the Valley, and we're dedicated to providing you with the highest level of service and quality of work.
Overall Experience
The majority of customers have had an exceptional experience at this jewelry store. They praised the friendly, helpful, and honest staff, particularly Bridget and Kathy, who provided excellent customer service. Many reviewers appreciated the reasonable prices, efficient service, and wide range of jewelry options.
Staff and Service
The staff was consistently described as friendly, efficient, and professional. They were knowledgeable and helped customers find what they were looking for. The repair services were also praised, with customers appreciating the quick turnaround time and reasonable prices.
Jewelry Selection
Customers were pleased with the variety of jewelry options available, including rings, watches, and necklaces. The prices were considered reasonable, and many reviewers appreciated the ability to find unique and high-quality pieces.
Negative Experiences
A few customers had negative experiences, including one reviewer who had a poor encounter with a staff member, Carol, who allegedly overcharged them and was unprofessional. Another reviewer had a bad experience with repair work, stating that the store's work was shoddy and they didn't receive a receipt.
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