At Cheney Psychiatric Associates, we strive to deliver the highest quality of behavioral medicine and individualized care to our patients. Our team of dedicated professionals is committed to providing a patient-centered approach that addresses the unique needs of each individual. Our practice is founded on the principle of improving the health and well-being of all who come through our doors.
Our Services
We offer a comprehensive range of services designed to address the complex needs of our patients. These services include:
Multi-Disciplinary Integrated Care
Our team of clinicians work together to provide a collaborative approach to care, ensuring that our patients receive the most effective treatment plan possible. Our services include:
- Psychiatric evaluations
- Medication management
- Psychological assessments
- Individual, family, and marital counseling
- Nursing care
Access & Availability
We recognize that timely access to care is just as important as the quality of care. Our team is committed to providing:
- Convenient appointment scheduling
- On-call service for patient concerns after hours
- Regular updates to referring providers
- Gently reminders for upcoming appointments via text or phone
Social Responsibility
At Cheney Psychiatric Associates, we believe that improving the health and well-being of our patients is our top priority. We strive to deliver the highest quality of care to all of our patients, with dignity, respect, and compassion.
Dignity & Respect
Our team members treat each patient with the same respect that we would want for our own family members. From our initial phone contact to ongoing follow-up plans, we ensure that every patient feels valued and cared for.
Allowing Time
We allocate sufficient time for each clinical encounter, allowing for a comprehensive evaluation and discussion of any relevant issues. This ensures that our patients receive the care they need, without feeling rushed or rushed.
Focus on Partnerships
We believe that collaborating with other healthcare providers is essential to delivering the best possible care. We work closely with primary care and specialty providers to ensure that our patients receive seamless, coordinated care.
Testimonials
- "I highly recommend trying this office! The providers care! They are compassionate!" - Tracy, January 2020
- "I absolutely love my psychiatrist at Cheney Psychiatric Associates." - Carrie, March 2020
- "This is the place that I will recommend to all my friends and anyone who needs these services. The place for respect and professionalism is number one here." - Haji, June 2020
- "Therapist and medication providers know what they are doing and are very helpful. The receptionist were very helpful, friendly and considerate." - Marissa, August 2020
About Us
Cheney Psychiatric Associates is a psychiatric practice owned by Dr. Ahsan Naseem and Serena Macauley, APRN-BC. Our practice was established in 2010 and is conveniently located in the Williamsburg Village in south Lincoln.
Treatment and Therapists
Sabrina, a therapist at the facility, is praised by a patient, K. Ford, for being comforting, non-judgmental, and genuinely caring. She is described as an awesome listener and someone who trusts her patients. Another patient, Stephanie Cummings, is also very happy with her therapist, Marsia Carlson, stating that she is genuinely a sweet person who was able to get her meds right.
Front Desk and Administrative Issues
However, several patients have had negative experiences with the front desk and administrative staff. Carol Wallingford, who gave a 1-star rating, describes the front desk as uncaring. George Parker, another 1-star reviewer, expresses frustration with the office's tele-health visits, citing poor communication and lack of support for patients. Stephanie Cummings also had issues with the front desk, stating that they are heartless and don't care about their patients.
No-Show Policy
Many of the negative reviews mention the facility's no-show policy, which some patients feel is overly strict. Stephanie Cummings and Christina Strong, both 1-star reviewers, express frustration with being dropped from the practice due to missed appointments, despite their efforts to communicate and make up for missed sessions. Christina Strong's review highlights the difficulties faced by patients with mental health conditions, such as ADHD and depression, who may struggle with attendance.
Overall Experience
Reviews suggest that the quality of treatment from the therapists is generally positive, but the administrative and logistical aspects of the practice are a major concern for many patients. The facility's no-show policy is seen as harsh and uncaring, leading to disappointed and frustrated patients.
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