Keeping Austin Modern For 53 Years!
At Blue Haven, we pride ourselves on being the premier swimming pool builder and remodeler in the industry. With over 60 offices across the United States, we have been serving tens of thousands of homeowners since 1954. Our expert team of designers, builders, and technicians work together to create the perfect pool experience for you and your family.
Our Services
We specialize in building gunite pools, also known as concrete pools or shotcrete pools, but we also offer fiberglass and vinyl liner pools in select markets. Our swimming pool designers provide in-home estimates with pricing and custom pool plans for new construction and renovations. We can also assist with pool financing options to help you achieve your backyard living goals.
Expert Design and Construction
Our pool designers will work with you to create a pool that perfectly complements your backyard and lifestyle. From simple to complex designs, we can build a pool of any shape, size, depth, and configuration. Our team of experts will work with you to select from a wide range of styles, including rustic/organic, lagoon, traditional/classical, and modern/contemporary.
SmartFeatures and Technology
At Blue Haven, we are committed to making pool ownership easier and more enjoyable. Our exclusive SmartFeatures technology line offers the latest advancements in pool design and operation. From mobile apps that remotely control and automate pool and spa functions to gentle, virtually chlorine-free purification, our SmartFeatures help deliver greater comfort, beauty, safety, performance, and water- and energy-efficiency.
Financing Options
We understand that purchasing a new pool or remodeling an existing one can be a significant investment. That's why we offer a variety of financing options to help make your backyard living dreams a reality. Our finance specialists will work with you to evaluate your credit and determine which lender may best match your needs and financial profile.
Why Choose Blue Haven
With over 60 offices across the United States, we have the expertise, resources, and knowledge to deliver a swimming pool experience that exceeds your expectations. We are committed to providing exceptional customer service, quality construction, and unparalleled value. Whether you're looking to build a new pool or remodel an existing one, trust Blue Haven to deliver a swimming pool experience that will leave you feeling relaxed, relieved, and rejuvenated.
Poor Quality of Work and Unprofessional Behavior
Three reviewers, Kelly Ann C., Robert A., Patrick L., and Brian H., share their poor experiences with Blue Haven, a company that promised to build their pools. The reviews are filled with complaints about the quality of work, professionalism, and communication.
Construction Issues
One of the main concerns is the poor quality of construction. Kelly Ann C.'s pool was built with steps that were much steeper than expected, and the entrance was 4ft instead of the agreed-upon 3ft. The gunite sub-contractor failed to properly bond the new cement to the existing one, which may lead to further issues. Patrick L.'s pool is still under construction, and he has had to deal with multiple foremen and sub-contractors who fail to deliver on their promises.
Unprofessional Behavior
The reviewers also describe instances of unprofessional behavior, including the sales agent telling false information and disappearing once construction begins. Robert A. claims that the project manager was inexperienced and failed to coordinate the sub-contractors effectively. Brian H. had a superintendent who knew nothing about construction and failed to provide a plan to move forward.
Communication Issues
Communication breakdowns are another major issue. The reviewers express frustration with the lack of updates and transparency throughout the construction process. Kelly Ann C.'s family had to ask for help multiple times, only to be met with refusal or inaction. Patrick L. has been left without a straight answer from the company about when his pool will be finished.
Uncertainty and Unreliability
The reviewers' experiences are marked by uncertainty and unreliability. Kelly Ann C.'s pool was finally completed, but the process was riddled with issues and additional costs. Robert A.'s pool took six months to complete, and his company faced multiple screw-ups and delays. Patrick L.'s pool is still under construction, and he has lost trust in the company.
Conclusion
Blue Haven's customers have experienced numerous construction issues, unprofessional behavior, and communication breakdowns. These reviews serve as a warning to potential customers to exercise extreme caution when dealing with this company.
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