Business Details
Emergency
services
Premium Home Health Care Services in Brainerd, MN
At Golden Heart Home Health Services, we have dedicated ourselves to providing compassionate, person-centered care for individuals who wish to maintain their independence in the comfort of their own homes. Our journey began over 25 years ago with a vision to deliver dignified, respectful, and dependable care to those in need throughout Minnesota. Today, as a family-run business, we continue to uphold the values established by our founder, Sue Grattan, who built the company on a foundation of integrity and expertise in social sciences and disability specialization. Our team of qualified professionals, including certified caregivers and supervisory staff, brings a combined wealth of experience that spans decades. We specialize in CFSS, PCA, and homemaker/companion services, tailored to meet individualized care plans.Our commitment to excellence is reflected in our professional supervision processes, personalized approach, and competitive wages for caregivers, which ensure continuity of care and attract skilled professionals to our team. We understand the emotional and practical challenges faced by both clients and family caregivers, which is why we offer respite services to provide much-needed relief for primary caregivers. Our personal experiences in home care have shaped our approach, allowing us to empathize with our clients' needs while maintaining the highest standards of care. We take pride in being fully bonded, insured, and licensed by the state of Minnesota, serving communities across the entire state.
Services
CFSS/PCA Services
Homemaking/Companions
Respite Care
Professional Supervision
Medication Reminders
Light Housekeeping
Meal Preparation
Social Support
Transportation Services
Bathing Assistance
Highlights and features
- Over 25 years of experience in home health care
- Hire family or friends as caregivers
- Professional supervision for quality assurance
- Personalized care plans tailored to individual needs
- Competitive wages attracting qualified caregivers
What people say
Best! Because I get a little extra help
A blessing for this town
Stay in my own home
Rest assured
Thank goodness for my personal care attendant
Services
CFSS/PCA Services
Our CFSS/PCA services provide essential personal care assistance including bathing, grooming, and medication management. Trained professionals help with daily living activities while maintaining client dignity. This critical support enables individuals to remain safely in their homes with personalized attention.
Homemaking/Companions
Homemaking services include light housekeeping, meal preparation, and laundry support. Companion services offer social interaction through conversation and recreational activities. These combined services promote both physical comfort and emotional well-being for homebound individuals.
Respite Care
Respite care provides temporary relief for primary caregivers through professional in-home support. This service covers personal care, housekeeping, and companionship during caregiver absences. Our flexible scheduling helps prevent caregiver burnout while maintaining continuous client care.
Professional Supervision
Our supervisory professionals develop personalized care plans and oversee service delivery. This includes care coordination, quality assurance checks, and plan adjustments as needs evolve. Certified supervisors ensure consistent, high-quality service across all care areas.
Medication Reminders
Medication reminder services ensure proper medication management through timely administration prompts. Trained staff assist with organizing medications and maintaining dosage schedules while monitoring for potential issues.
People
Melissa Hines
Owner
With 21 years of experience in home health care, Melissa Hines purchased Golden Heart in 2025 after serving as Director of Operations. Her expertise spans PCA, intake coordination, and supervisory roles.
Sue Grattan
Founder
Sue Grattan founded Golden Heart and served as owner for over 25 years before retiring in 2025. A social sciences graduate, she specialized in disability services and supervisory care.
Hailey Grattan
Director of Operations
Hailey Grattan, daughter of Sue Grattan, brings 9 years of home care experience to her role as Director of Operations. Certified as a Supervisory Professional in 2021, she ensures operational excellence.
Megan Gage
Office Manager
Megan Gage has served as Office Manager for 10 years with 18 years total experience in home care. Certified as a Supervisory Professional in 2023, she specializes in organizational support and problem-solving.
Sheila Guzman
Dedicated Biller
Sheila Guzman brings 5 years of billing expertise to Golden Heart. Her attention to detail and commitment to accuracy ensure smooth financial operations for the company.
Questions
What home health care services does Golden Heart offer?
We provide CFSS/PCA services, homemaker/companion care, respite care, medication reminders, bathing assistance, and light housekeeping tailored to individual needs.
How can I qualify for your home health care services?
Qualification typically involves county or tribal agency waiver programs. Contact our Brainerd office to discuss your specific situation and eligibility requirements.
Do you accept insurance for home care services?
We work with most insurance providers and accept various payment sources. Our billing team can help verify your coverage details.
Can I request a specific caregiver from your team?
Yes, we allow hiring family members or friends while providing competitive wages to ensure quality care continuity.
Are your caregivers professionally trained?
All our caregivers receive comprehensive training and certification, with ongoing professional development and supervision.
Do you provide 24/7 emergency home health care?
We offer around-the-clock support through our emergency services; call us anytime at 218-820-0871 for urgent care needs.
